Laura Mans Email & Phone Number

Beaufort, Sc, Us

United States

Helpdesk Support al BMN

United States

United States

Beaufort, South Carolina, United States

• Communicated clearly, asking informed questions and listening actively to provide targeted user support for technical issues.• Created internal ticketing system with multilevel user-dependent transparency to document and maintain detailed daily records of IT support requests, escalations, and actions taken, reducing user complaints to management by over 75%.• Oriented staff to new equipment and systems during onboarding, and maintained Active Directory user accounts and passwords, email accounts, VoIP extensions/voicemail boxes, workstation and mobile hardware. • Supported clinical users by maintaining Telehealth polycom network and hardware as well as software programs such as EMR, Doxy.Me, Meditech, PulseSecure VPN and Microsoft Authenticator MFA systems. • Created hardware tracking database for tracking in-stock equipment, user hardware assignments, removal of broken and outdated hardware.• Maintained local VoIP PBX server and user level hardware.

Beaufort, South Carolina

Ozark, Alabama, United States

Used external industry data to identify business trends, risks, and opportunities. Developed reports and other tools to deliver information enabling business owners to make informed decisions. Applied analytical tools and queries in Tableau and collaborated with business owners to establish technical vision and analysis for usability designing upgrade paths for current systems to maximize future IT spending impact and expand operational performance. Created all support documentation and operational guides for personnel. Deployed, maintained, and documented hardware to facilitate functional requirements for end-users and sites. Performed preventive maintenance on workstations, printers, and equipment to drive efficiency.

Mobile, Alabama, United States

Verified officer location data using mapping software for accuracyand reliability. Managed chain of custody for records and documentation used incourt proceedings and legal discovery. Retrieved information about warrants, BOLOs, and reported theftsto support officers in field. Coordinated radio traffic from field units, backing up respondingofficers with additional resources. Documented up-to-the-minute information on officer calls throughlive transcription of all radio and phone communications. Activated mass community warning and notifications to informpublic of impending critical information. Monitored radio frequencies used by public works departments,school security, and civil defense to keep apprised of developingsituations. Helped law enforcement in the field complete special tasks suchas issuing BOLOs for suspects and their vehicles.

Bachelor Of Science - Bs, Information Technology, English, 4.0

Emt-B And Aemt, Emergency Care Attendant (Emt Ambulance), 4.0

Bachelor'S, English Language And Linguistics

Emt-B; Aemt, Emergency Medical Technology/Technician (Emt Paramedic)

Nremt Certification (Emt-B And Aemt), Emergency Medical Technology/Technician (Emt Paramedic), Certified

Activities and Societies: National Registry, Emergency Medical TechniciansEarned both my EMT-Basic and Advanced EMT certifications.

Bachelor'S Degree, English Language And Literature/Letters, Information Technology

Activities and Societies: Researcher/Writer for the Journal of Science and Health, University of Alabama (JOSHUA); Reading Tutor.

Bachelor'S Degree, English Language And Literature/Letters, Information Technology

Activities and Societies: Researcher/Writer for the Journal of Science and Health, University of Alabama (JOSHUA); Reading Tutor.

High School Diploma, Stem