Experienced operating in a executive / senior leadership capacity with a track record of building long-term relationships based on pragmatic advice and quality execution with clients across the retail Financial Services industry (Banking, Retail Lending, Insurance, Pensions / Investment and Wealth Management).I have largely supported clients of all sizes deal with regulatory (FCA / conduct / consumer duty), monitoring (QA / outcomes testing / suitability) and operational (complaints / remediation) challenges across the product & customer lifecycle, through a combination of advisory, customer operations, interim resourcing and training capability.Crucial to the success of any individual project and building of a long-term relationship is a real focus on providing honest, pragmatic advice to build a solution that delivers good customer outcomes, whilst also mitigating costs and regulatory exposure.My promise to any current or prospective client is that we will never cut corners, but always seek to minimise the cost and resource burden of delivering on your consumer duty, customer operations (i.e., complaints) and remediation challenges.Currently a Director at Square 4, where the capability, experience and desire to do the right thing in support of our clients with a range of Conduct Risk, Consumer Duty, Complaints and Remediation related initiatives, is second to none.