Expertise includes strategic planning infrastructure, quality assurance, business process improvement, application development, and business process management. Experienced Information Systems Chief Technology Officer with a proven track record of achieving results developing staff, process and technology to continually improve IS services aligned with the business and customer needs. Leadership in developing relationships and customer satisfaction by listening to customer needs and organizing transparent and open communications regarding achievements, needs for service improvement and prioritization of service support and delivery from a customer point of view. Have extensive experience in implementing a wide range of large scale systems and other Enterprise systems requiring extensive architectural planning, analysis and process improvement methods.Successful leadership of IT service transformations utilizing ITIL Service Management, Information Engineering and a business value approach to strategic planning and project methodologies. Have a history of excellent staff development, IT vision communication, consensus building, objective setting and retention of staff. Optimized service levels of IS infrastructure through delivery of quality services by agreeing, monitoring, reporting and reviewing on service level agreements with IT customers and service providers. Have a record of win-win relationship building enabling innovative cost savings and efficient business services. Successful governance of the IS organization in a multi-location international environment delivering Sarbanes-Oxley compliant IS systems and infrastructure at an “exemplary” level. Outstanding leadership using Business Continuity Management planning, justifying, organizing, developing and testing for unified business goals.Specialties: QUALIFICATION HIGHLIGHTSBusiness Process Management, Operations Management,Project Management,Technology Infrastructure,Quality Assurance,Team Leadership,Data Center Process Development, Strategic Planning, Business Process Improvement,Database Logic Development,ITIL Management Skills, Service Center Customer to Business Development