Larry Schneider Email & Phone Number

Simi Valley, California

Supervision of Collections Officers and management of quality assurance for this collections department.

Simi Valley, California

Simi Valley, California

Westlake Village, California

• Management responsibility for staff of 30 Concierge associates and two team managers• Effective and immediate servicing of more than 600 inbound calls daily from mortgagees regarding their modification status• Team acted as liaison for the assigned Customer Relationship Managers and resolved questions in the absence of that CRM• Improved communications between satellite office in Los Angeles with corporate headquarters in Broomfield, Colorado• More importantly engineered improvement in measurable statistics to include number of calls handled, average handle time and resolution rate• Rehabilitated and reinvigorated the Concierge department by hiring new associates and successfully redeploying existing associates into new roles in different departments• Directly responsible for all disciplinary actions for the team from verbal coaching sessions up to and including termination, when necessary

Westlake Village, Ca

Manage staff of 9-10 staff in actively servicing FHLMC mortgages nationwide.Consistently maintained highest site-wide revenue productivity.

Increased revenue $700 K by negotiating sales contracts with domestic and international general sales agents. Launched new $350 K per year product . Conducted research, analysis and interpretation of statistical data for concise presentation to senior management, field sales and customers.Managed budgets and forecasts in excess of $130 M. Strengthened customer relationships by introducing and implementing system-wide pricing program which saved the company more than $800 K.Managed all promotional activities including trade show representation.Identified need for and created structured collections department. Reduced aged accounts from 10% to less than 1% of total receivables within six months. Eliminated employee turnover in national customer service department in less than 18 months.Interviewed, hired, mentored and managed 9 direct reports including one department supervisor.

Implemented and managed all international corporate volume and pricing contracts with more than two dozen corporate customers who were responsible for more than 50% of a revenue base of $200 million per year. Conducted all primary research and analysis procedures for new market entry; developed budgets, forecasts; defined sales territories; and resolved contract implementation disputes.Monitored and managed allocations for corporate accounts to adhere to corporate guidelines. Ensured adherence to those guidelines in order to ensure maximum revenue return.

Presentation expertise, sales, client/customer interactive problem resolution, face-to-face collections and brochure development.

Responsible for all national sales and marketing; accountable for profit and loss.Directed activities for 4 sales managers, 20 sales representatives and 6 inside telemarketers.Established regional customer service/telemarketing center in San Antonio, Texas to include office lease, asset purchase, interviewing and hiring of staff and coordination of all necessary computerization and communication equipment and software.

Directed national market research/planning activities, new product development and implementation strategies, product surveys and market opportunity analyses.Conducted all research and introduced Mexico as a new destination.Evaluated market potential and recommended entry into South Pacific market.

Conducted domestic and international market and sales analyses.Led task force of department heads and outside consultants in development of computerized logistics management system. Projected cost savings were more than $11M.Developed Asian pricing strategies.Manager – Wholesale Sales for the northwest region.

Managed route assignments for more than 300 unionized motor coach operators in the San Francisco bay area.

Bs, Business Administration

Honor's list - Fall '77

History

Activities and Societies: Phi Mu DeltaFootbal, Lacrosse