Lxs Fregger Email & Phone Number

Fort Walton Beach, Florida, United States

- Managed over 50 client accounts, ensuring high levels of customer satisfaction and retention.- Achieved a 98% client retention rate by proactively addressing client needs and implementing personalized success strategies.- Developed and implemented a client feedback loop, resulting in a 15% increase in response rate.- Streamlined communication processes and enhanced overall client experience.- Coordinated cross-functional teams to resolve complex client issues, leading to a 2.2% improvement in client satisfaction scores (from 97.1 to 99.3%).- Conducted periodic business reviews with key clients, identifying opportunities for growth and optimizing service delivery.

Fort Walton Beach, Florida, United States

- Advocate for and manage all Managed IT Services client relationships - Provide timely and effective solutions to all client inquiries and issues- Collaborate with solutions delivery, marketing, finance, and the MITS teams to ensure clients' success, satisfaction, and retention- Create and maintain reports and dashboards to track key performance indicators and client feedback- Conduct regular calls and onsite visits with clients to check in and perform business reviews- Develop, document, and institute processes to ensure excellent service

Fort Walton Beach, Florida, United States

- Answer and direct customer support telephone calls with enthusiasm - Assist in managing the communications of our Managed IT client population by building rapport and facilitating a positive customer service experience - Be a team player who takes ownership of projects and tasks, driving them through to completion efficiently - Create and respond to support tickets as needed - Prioritize incoming and existing support tickets

Destin/Fort Walton Beach, Florida Area

Develop & cultivate professional relationships, champion changes, coach & develop team in retail compliance controls, risk management, and loss prevention, motivate team to create, meet, and exceed individual & team objectives, spearheaded organization of branch relocation in January 2018, created systems & processes for the new branch, plan and organize events

Foster authentic relationships with customers, uncover financial needs by way of genuine conversation, empower customers with financial education, review & approve transactions while maintaining compliance, effectively resolve customer concerns & complaints, plan and organize financial education events

Source, interview, hire, train entire staff of 120+ in new market, coach, mentor, and effectively schedule all employees, oversee discipline, maintain confidentiality, provide award-winning customer experience, partner with Director Team to maintain successful operations

Mary Esther, Fl

Mary Esther, Fl

Mary Esther, Fl

Master Of Business Administration - Mba, Professional Communication

Activities and Societies: Omega Nu Lambda National Honor Society

Bachelor Of Science, Business

Activities and Societies: Dean's List DREAM Scholarship Student Speaker

Associate Of Arts (A.A.), Sociology