Ly Do Email & Phone Number

Frankfurt, He, De

Utilize a wide range of Business Intelligence tools (Qlik, Tableau, PowerBI, etc.) to analyze and evaluate performance of Eurex's equity and index derivatives, build interactive dashboards to track new initiatives and product launch.Maintain client data & sales pipelines, generate sales campaigns on SAP Sales Cloud

- Data Analytics: improve Data Quality across various data sources, enhance data maintenance on SAP SuccessFactors; support with regular and ad-hoc reporting, KPI dashboard, presentation as well as implementation of SAP Analytics Cloud and Data Warehouse Project- Project Management: support implementation of SuccessFactors modules as part of HR digitization strategy (testing, documentation & communication), update Software Acquisition Process document

Hanoi, Hanoi, Vietnam

Aon is a global professional services firm providing clients in over 120 countries with advice and solutions that give them the clarity and confidence to make better decisions to protect and grow their business.As an Account Executive at Aon Vietnam - Health Solutions Division, my job focuses on providing insurance brokerage and risk consulting services to clients that helps them to improve employee health and wellbeing while managing costs.- Handle business accounts, audit existing covers and negotiate with underwriter/ insurance company to optimise health insurance solutions for cross-industries clients, ensuring a retention of >96%- Manage client data and sales process using Oracle CRM System, produce and utilise loss analysis, benchmark tool for data-driven renewal strategies, bidding process and new business penetration

Nottingham, England, United Kingdom

This diverse role allowed me to take part in different projects and perform a number of responsibilities within Student Support Services and Professional Services in general at Nottingham Trent University. - Project/ Service Delivery: Assisted SSC Manager with Online Enrolment, Customer Service Excellence, New Card Production & Delivery Process, New Student Services Centre- Customer Services/ Customer Satisfaction: Provided cross-channel support utilising Zendesk, CRM and multiple customer data management systems, handled complaints, bad rating & negative comments, measured and analysed monthly customer satisfaction- Marketing/ Communication: Worked closely with Marketing Department to implement monthly communications plan to different groups of customers, utilised social media channels, updated websites, presentations and other marketing materials to promote services/ develop customer engagement strategy.- Events Organisation: Run cross-campus promotion events, supported NTU Wellbeing Programme Events, assisted with the launch of New Student Services Centre.KEY ACHIEVEMENTS:- Successfully co-ordinated the Customer Services Excellence Assessment 2020 (first online assessment due to COVID-19) with external and internal partners/stakeholders.- Launched an Instagram channel for the Student Support Services, which significantly enhanced online engagement of students with support services- Assisted SSC Manager with implementing the new Online Card Production & Delivery Services to staff & students across the university in response to COVID-19 situation.

Nottingham, England, United Kingdom

Provided customer support/consulting to potential international students as a representative of Nottingham Business School regarding the Management Programmes, course content, students services, scholarship programs, university life in the UK.

Hanoi, Vietnam

Gear Inc. is an American owned and operated business process outsourcing company located in Hanoi, Vietnam, providing various outsourcing services including Application development and Customer Support Services for major overseas clients. As a Customer Support Agent, my roles mainly involve:- Resolve 45+ Zendesk tickets per each 4-hour shift from students of UDEMY – educational website & mobile apps used by 50+ million users around the world- Troubleshoot, replicate customer experiences and escalate queries when required, utilize computer technology & customer support software systems to handle high volumes of customer emails

Hanoi, Vietnam

As the UK’s international organisation for cultural relations and educational opportunities, the Teaching Centre of British Council in Hanoi, Vietnam is the leading English centre in terms of teaching quality and children protection- Welcome and provide guidelines & support for customers, answer queries and deal with complaints directly and on phone from parents at the Teaching Centee- Perform other administrative duties such as input customer data, file documents, supervise placement test and send weekly updates emails to parents

Hanoi, Vietnam

- Recruit (select candidates & do online interviews) and provide additional training & support for Filipino tutors to meet specific requirements of online English learners in Vietnam- Assist with building and managing tutor relationships network via Facebook & Skype groups

Master'S Degree, International Management & Information Systems

Business Intelligence (SAP BW/4HANA project, Data Mining with KNIME) Information Management, ERP, E-Business

Master Of Science - Msc, Management & International Business, Distinction With Placement Diploma

Modules: - Principles of Management - Management in Organisations - Contexts of Management - International Human Resource Management.

Bachelor'S Degree, Economics, 3.6/4.0. Equivalent To First-Class Honours

Key modules: - International Business Transaction - Logistics & International Freight Forwarding - Supply Chain Management