Spearheaded banquet sales efforts, increasing revenues by 10%-12% over 8 years.Manage all incoming leads for booking of meeting and catering funtionsQoute and negotiate prices within established parameters with potential and existing customer. Prepare contact and all retated docutment for event.Managed end-to-end planning of corporate events, weddings, and social functions ensuring seamless coordination between sales and operations teams.Collaborated with the marketing team to develop promotional materials and drive banquet bookings.Built and maintained relationships with high-profile clients, securing repeat business and referrals.

Taking care of guest arriving at the Front Desk, Being a main actor in the C/I and C/O process, and responding to guest inquiries.Answering incoming calls, messages and facsimiles.Receiving resident complaint/ requests, following up the problem solving process and then responding the residentCoordinating with other departments ensure high levels of communication and guest satisfaction.

Giving general information for visiting guestsEnsure that all billing instructions are accurate and clear.Maintain and Balance float ensure that all kinds of notes are available when guests request..Effectively deal with guest problems and complaints immediately.Take full responsibility for tasks that have been assigned