• Founded and built an e-commerce business specializing in exporting cosmetic and nutritional products to Chinese customers. • Developed and maintained sales platform to support the business. • Adopted marketing and trend analysis to anticipate future customer needs and increase market accessibility.• Applied voice of customer to identify products with the highest sales and profit potential.• Utilized social media platforms to advertise product portfolio and generate customer awareness.• Built and maintained customer relationships by placing customers first and offering frequent product promotions.• Addressed customer complaints swiftly to maintain high customer satisfaction.• Negotiated with customers to provide satisfactory resolution when not possible to resolve in an ideal manner.• Maintained product inventory internationally to mitigate delivery delays due to supply constraints or regional holidays.• Identified and vetted third-party supply sources for quality product to maintain multiple product sources on critical inventory.• Navigated international and domestic shipping logistics to ensure on-time delivery.

• Tailored interactive learning to individual and group needs.• Provided a comfortable and engaging environment to facilitate learning and interaction.