Top CSM for FY24 with 100% logo retention

Acquired by DatabricksIn charge of full customer life cycle from POC, production implementation, support, and renewal while scaling the team.Created support infrastructure, including ticket queue, emergency routing, and SLA tracking.Developed self-service tools to help scale customer success and support, including training certification program, videos, and community portal.120% net dollar value retention and 100% customer renewal rate for FY 2023.Part of company-wide layoffs pre-acquisition.

In charge of full customer lifecycle from POC, implementation, ROI analysis, and renewal while scaling a team of CSMs and Data Analytics.Worked with Data Analysts and team of insurance SMEs to create customer-specific playbooks to drive further adoption.Team-wide 105% net dollar value retention and 100% customer renewal rate for FY 2022.

Founding CSM team member. Managed key enterprise accounts and created customer training program from the ground up. 100% renewal rate.

Acquired by Basis Technologies.QuanticMind, the Platform for Smarter Advertising, is the pioneer of predictive advertising management software for paid search and social channels. By reinventing ad management point solutions through machine learning, distributed cloud computing, and in-memory processing, QuanticMind delivers the most intelligent, scalable, and fastest platform for maximizing advertising performance for enterprises. A global community of data-driven marketers relies on QuanticMind’s data science-powered platform to anticipate and execute the best and most granular advertising investments. For more information, please visit QuanticMind.com.

Developed customer certification program and support portal to increase adoption and self-sufficiency.Project managed and negotiated renewals for high-touch enterprise clients

In this role, I was responsible for onboarding Capriza implementation partners, including creating and managing certification curricula, negotiating rate cards, and managing the resource calendar.I continued to manage key clients, such as Mastercard, Sadara, US Bank, and Amazon Robotics.

Capriza provides mobility solutions for enterprises, enabling developers to create apps for any internal web application or portal.During my time as a CSM, I guided enterprise clients, such as Mastercard, IBM, AT&T, DXC, Dish, and Capital One, through complex, multi-stage implementations.In addition to my CSM duties, I also served as lead Technical Writer for the Capriza Help Center, producing product documentation and training videos.

Acquired by SAP (now SAP CX).Responsible for all RFP and RFI responses• Track customer feature requests in RFPs to identify trends and product gaps and opportunities• Analyze competitor solutions to understand strengths/weaknesses and enable sales team.• Research potential product enhancements and technology partners for roadmap planning.• ~60% RFP win rate resulting in $8MM+ in revenue over 2.5 years

• Responsible for all RFP, RFI, and Security Assessment responses within the company• Coordinate with internal resources from Engineering, Product, Finance, Marketing & the Exec Team to complete responses• Manage multiple deadlines and maintain a knowledge base of past responses• Recommend new product features and changes to internal policies based on trends in prospect requests

Gigya’s mission is to socialize the rest of the web. We provide websites with a complete social infrastructure that creates immersive social experiences for users and provides unparalleled customer insights for businesses.Gigya equips businesses like ABC, Pepsi and Verizon with a comprehensive solution to socialize their online properties. Our technology enables seamless registration with Social Login, increases traffic and time spent on-site via Social Plugins and Gamification and transforms marketing by leveraging permission-based social identity data.Gigya works with more than 500 enterprises and touches more than one billion users per month. Our platform extracts the real value from social networks, empowering online businesses to attract, engage and understand users like never before.Check out our list of customers at:http://www.gigya.com/customers/• 173% of quota Q1 2013• 168% of quota Q2 2013• Sourced $350K in business