Binh Ly personal email
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Experienced Manager skilled in Hotel Operations Management, Residential Operations. Strong professional with a Bachelor's degree focused in Hospitality Management.
Four Seasons Resort, The Nam Hai
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Director Of ResidencesFour Seasons Resort, The Nam Hai Dec 2016 - PresentHoi An, Vietnam- Embellishing Nam Hai heritage with Four Seasons flair, Four Seasons Resort The Nam Hai is a harmonious ode to coast, culture and community in Vietnam’s UNESCO-strewn centre. The Resort is reborn under Four Seasons as a beacon of beauty that reflects the soul of Vietnam’s cultural heartland and illuminates the spirit of all who visit: the culturally curious, beach purists, intrepid families, culinary connoisseurs and well-being devotees alike.- Duties include driving all leadership and management for all aspects of the Residential operations. Act as the advocate for homeowners and the homeowners governing bodies. Manage 40 luxury private residences, ranging from 1 to 5 bedrooms, with specific focus on the following attributes – Property Management, Financial Management, Rental Operations, Asset Management, HOA Management, Service & Lifestyle and People.
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Villa ManagerThe Nam Hai Hoi An - A Ghm Hotel Jan 2016 - Dec 2016Hoian, VietnamEach of the GHM hotels and resorts features elegant and contemporary designs interpreted with respect for the indigenous culture, rich history and unique surroundings. Authenticity is key to every GHM guest experience, from the refined grandeur of the architecture to the respectful intimacy of addressing our guests by name; GHM truly is a style to remember.
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Assistant Villa ManagerThe Nam Hai Hoi An - A Ghm Hotel May 2013 - Jan 2016Hoi An City, Quang Nam Province, Viet Nam
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Assitant Front Office ManagerThe Nam Hai Hoi An - A Ghm Hotel May 2012 - May 2013Hoi An City, Quang Nam Province, Viet Nam
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Villa & Butler TrainerThe Nam Hai Hoi An - A Ghm Hotel Oct 2011 - May 2012Hoi An City, Quang Nam Province, Viet Nam
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Villa & Butler SupervisorThe Nam Hai Hoi An - A Ghm Hotel Sep 2010 - Oct 2011Hoi An City, Quang Nam Province, Viet NamAssist the Villa Management to oversee day to day operations of the Villa Rental Program. Inspect the villas fo ensure the brand standards. Work closely with Butler Team to ensure highest level of standard (Pre-arrival, arrival, Butler service during stay, F&B service, turn down service, post departure)
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Guest ServicePalm Garden Beach Resort & Spa Hoi An Feb 2010 - Sep 2010Hoi Anhttp://palmgardenresort.com.vn/Palm Garden Beach Resort and Spa offers a touch of Hoi An's traditional architectural design combined with a taste of modern luxury. Accommodation comprises 216 wooden-designed rooms and beachfront bungalows at 5 star standard. -
Customer Service ExecutiveInternational Sos Nov 2007 - Feb 2010Ho Chi Minh City, Vietnamhttps://www.internationalsos.com/International SOS is the world's largest medical and travel security services firm, which count nearly two-thirds of the Fortune Global 500 companies as clients, and take around 5 million assistance calls every yearDuties include:- Organizing medical evacuation, repatriation (or repatriation of mortal remains) by coordinating the activities and services of all service providers, correspondents, and staff of other Int'l SOS Alarm Centers in the world- Acting as the first point of contact for new and existing cases from clients. Maintain all cases with customers in accordance with company policies and procedures. Answer all incoming calls promptly. Action all incoming tasks, faxes, emails and correspondence pertaining to active and/or closed cases- Booking referral appointments for clients (travel & medical arrangement), ensuring that the Operations Department's procedure is followed and to guarantee the highest standard of service.- Dealing with worldwide companies, insurance, assistance corporations, Governmental organizations, embassies and consulates, individual customers, visitors as well as doctors, correspondents in provinces of Vietnam in English or Vietnamese over the phone or face to face. -
Guest Relations ManagerHoi An Ancient House Resort & Spa Jun 2006 - Nov 2007Hoi Anhttp://www.ancienthouseresort.com
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Front Office SupervisorHoi An Ancient House Resort & Spa Jun 2005 - Jun 2006Hoi Anhttp://www.ancienthouseresort.com
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Student ConsultantSingapore International Teaching Consultancy Jan 2004 - Nov 2005Da Nang, Viet Nam
Binh Ly Skills
Binh Ly Education Details
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Four Seasons Residential OperationsResidential Operations -
Duy Tan UniversityHospitality Management
Frequently Asked Questions about Binh Ly
What company does Binh Ly work for?
Binh Ly works for Four Seasons Resort, The Nam Hai
What is Binh Ly's role at the current company?
Binh Ly's current role is Director of Residences - Four Seasons Resort The Nam Hai.
What is Binh Ly's email address?
Binh Ly's email address is ly****@****ail.com
What schools did Binh Ly attend?
Binh Ly attended Four Seasons Residential Operations, Duy Tan University.
What skills is Binh Ly known for?
Binh Ly has skills like Team Management, Call Center, Customer Service, Healthcare, Vendor Management, Customer Satisfaction, Operations Management, Performance Management, Service Delivery, Complaint Management, Process Improvement, Team Leadership.
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