I am a Business Systems Analyst for almost 5 years with a demonstrated history of working in the information technology and services industry. Skilled in gathering business requirements, critical thinking, user stories, acceptance criteria, process flows, BPMN, prototyping, creating mock-ups, waterfall and agile methodology and more! Strong analytical skills with a Bachelor of Science - BS focused in Information Technology.Responsibilities:1. Serves as the conduit between the client (internal and external) and the software development team.2. Elicit requirements using interviews, document analysis, business analysis, and workflow analysis.3. Critically evaluate information gathered from multiple sources and distinguish the users request from the underlying needs.4. Develop requirements specifications according to standard templates using natural language.5. Creates mockup and documents such as User Stories, Validation Documents, and User Guide.6. Creates and maintains the Product Backlog of the system.7. Prioritizes and sequences the Backlog according to the business value.8. Participates in Daily Scrum, Sprint Planning Meetings, Sprint Reviews, and Retrospectives.9. Conducts End User Training if needed.
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Assistant ManagerMetrobankMetro Manila, Philippines -
Business AnalystAdvanced Science And Technology Institute Apr 2018 - Dec 2022PhilippinesAs a Business System Analyst, I act as a liaison between the technical team and the client. I am responsible in gathering business requirements and provide solutions. These requirements will then be translated into user stories and acceptance criteria, process flows using business process model and notation (BPMN), and prototyping or creating mock-ups using Miro. -
Technical Support RepresentativeSitel Group Jun 2016 - Apr 2018PhilippinesI am a technical support representative for LG products such as refrigerators, washing machines, microwaves and ovens. My job is to assist customers from United States whenever they have queries or issues about the products.
Lyca Jay Bersola Education Details
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Bachelor Of Science In Information Technology
Frequently Asked Questions about Lyca Jay Bersola
What company does Lyca Jay Bersola work for?
Lyca Jay Bersola works for Metrobank
What is Lyca Jay Bersola's role at the current company?
Lyca Jay Bersola's current role is Assistant Manager.
What schools did Lyca Jay Bersola attend?
Lyca Jay Bersola attended University Of Saint Louis Tuguegarao.
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