Daniel Ly Email & Phone Number

Greater Seattle Area

• Executed the design lifecycle from Mock-Ups, Wireframes, low fidelity prototypes, and high-fidelity prototype which resulted in the Deployment and launch of the tool
• Conducted multiple stages of User Research and testing sessions to understand the user needs, actions, and behaviors using the tools to avoid assumptions resulting in customer centric designs
• Designed an efficient, intuitive, and accurate method of uploading thousands of documents at a time while displaying an informative result screen
• Collaborated with Stakeholders (tech and product) through the use of weekly syncs, product/tech reviews, and delivering high quality deliverables
• Innovated new methods of keeping all design team projects consistent and informative for internal and external teams
• Effectively presented interactive prototypes to thousands of audience members by showcasing the user journey of using the product

Greater Seattle Area

• Leading initiatives involving tech and program teams in order to automate manual processes in a workflow, resulting in a 10% time savings on a total of 16,000 tickets per week
• Orchestrating global expansion into new regions through volume forecasting, headcount procurement, and internal tool onboarding
• Raising the average weekly QA score from regional Operation teams from > 85% to < 95% through the use of leadership coaching, process improvements, and data analysis
• Collaborated with internal legal teams to optimize X seller communication blurbs translated across X marketplaces(look at how many blurbs we have)
• Coordinated Product and tech requests across multiple teams for organizational funding through the use of an internal intake mechanism
• Standardized processes within a new fulfillment channel in order to support the resolution of 1500 tickets monthly in multiple operation sites

Greater Seattle Area

• Managed the QA program for worldwide Ops and our internal team through calibrations, template creation, and reports
• Executed projects by deep diving core workflow issues, running a pilot, data analysis, and write ups, resulting in product listing reinstatement times decreasing from 10 days to 8 days
• Redesigned a complex process yielding low results (less than 2%) and a resolution time of 4.5 to simplify and decrease the resolution time to 1.6 days
• Key contributor to redefining the Inbound Exclusion process to become a primary workflow for our team
• Analysis through excel usage, pivot tables, v-lookups to make data driven decisions
• Developed a partnership with an external team to help them create an expiration workflow for their space

Greater Seattle Area

• Proficiency in a variety of diverse skill sets while crossed trained across multiple workflows beyond the original positions requirements
• Preformed high quality audits to overseas teams to ensure the highest standard of quality work
• Contributed to changes in the overall workflow by presenting leadership with new insightful ideas
• Handled ad-hock escalations by demonstrating immediate critical thinking and decision making skills

Seattle

• Demonstrated creative thinking and problem solving utilizing an internal database along with research methods to reduce customer defects
• Developed leadership skills by understanding standard operating procedures and being a resource to my peers through guidance and encouragement
• Achievement of weekly productivity and quality targets

Greater Seattle Area

• Identify candidate’s using search agent results utlizing Boolean searches
• Determines applicant requirements by studying job description and job qualifications
• Determines candidate’s qualifications by interviewing applicants via phone and in person; analyzing responses; matching environments; comparing qualifications to job requirements.
• Develop strong relationships with candidates

• Operate for over 15 Nordstrom stores in Canada and California.
• Professionally connecting incoming customer and employee calls to specified departments in Nordstrom.
• Updating employee and manager's status to ensure all employees knows if they are in or not.
• Assisting customers and employees when calling in with a positive attitude
• Paging employees and customers to specific departments with a soothing voice

Interactive Media Design

Associate Of Arts (Aa)