Brand development, web site traffic growth, web site UI and advertising revenue. Developed brand strategy and statistics systems.Industry Networking.Videogame news, reviews, podcasts, and information.

Great job. Lost it due to Divorce and had to move

· The OC II will handle all Complex Orders as defined by Cox Business (e.g. multisite, national carriers, government, large retail, on/off & combination fiber, type II orders).· Coordinates medium to large and/or moderately complex projects under some supervision.· Enters customer order data and billing information into ICOMS and Order Management System (OMS) in an accurate and timely manner.· Coordinate installation dates and times with dispatch, customer, and/or customer vendor.· Schedules customer due date in ICOMS and OMS.· Performs quality control checks on all orders and project content, including validation of DTW & other provision information.· Adheres to procedural and administrative aspects of customer installation.· Reviews customer inquiries, problems, requests, and suggestions; works with Order Manager(s) to determine appropriate solutions and/or responses.· Provides departmental support to Order Manager(s) personnel. · Ability to escalate and translate customer needs to internal workgroup.· Abides to processes and regulatory knowledge as needed during the pre-installation phase.· Communicates relevant information to all internal team members, such as change in schedule dates.

Provide technical support and troubleshooting for EA Games both on PC and Console. Track customer issues in proprietary incident management system. Refer specifically complex incidents to Tier 2/Senior Advisor support.

Provide technical support and troubleshooting for Mac software and hardware. Track customer issues in proprietary incident management system. Refer specifically complex incidents to Tier 2/Senior Advisor support. Provide peer training for new employees.

Provide white-glove customer service for AT&T Business customer lines. Reconcile billing discrepancies and customer disputes. Follow customer service protocols per company knowledge base. Complete preliminary equipment troubleshooting..

Provided Technology / Interactive Entertainment content in both Video & Writing format.