Identifying opportunities for expansion and partnership within the cannabis space.

Focusing on accounts in the Americas and Western Europe, ensured exceptional service delivery through coordinating activities across multiple groups, including; Field Service, Account Management, Manufacturing, Planning, and Engineering. Responsibilities include:-Monitor efficiency of Service Programs and develop continuous improvement initiatives-Develop and maintain meaningful metrics to communicate performance and value of Service Programs to both internal and external stakeholders-Manage cost of service to customers-Plan service events and manage exceptions-Plan field upgrades and ensure material availability-Act as an advocate for assigned accounts and local teams to guarantee needs are met and issues/concerns are elevated through the proper channels-Ensure clear closed-loop communication for implementation planning of configuration changes and New Product Introductions-Ad hoc analysis of exceptions and other duties necessary for the seamless delivery of service to customers

-Was asked to participate in Cymer's 18-month Rotational Leadership Program in order to gain a comprehensive view of the interactions between all departments in the company, enhancing thought processes and ability to objectively view issues/solutions and their impact to the entire organization. Rotational departments include: -Business Administration -Account Management -New Product Development -Released Product Development -Product Marketing -Field Service Organization -Manufacturing -Finance -Quality Control -Supply Chain

-Was selected to represent the Global Service Operations organization in the OnPulse Source Center (OPSC), a cross-functional endeavor utilizing high-tech systems to proactively monitor Cymer's installed base for potential systemic issues. Once identified, the OPSC would engage with the appropriate stakeholders to mitigate and contain these issues, reducing the impact to our customers.

-End-to-end Service Operations process redesign for aimed at decreasing event delays due to parts shortage -As part of a cross-functional team, worked to improve parts usage forecasting, demand signals to manufacturing, service event planning and creation, distribution of parts, regional warehouse procedures, and service event execution -Implemented parts reservation process for service events -Manage weekly meetings with regional logistics and service teams to identify and proactively prevent parts-supply issues to minimize operational impact to customers-Developed dynamic analytical tools to measure and display the relationship of spares inventory levels, supply, and demand. -Highlighted parts supply deficiencies and drove updates to build plan-Managed development of event forecasting tool to drive consistency and efficiency for short to mid-term event planning (<66 weeks) -Replaced manual process, saving >30 man-hours of work per week and removing inconsistencies inherent with manually evaluated/input data -Provided continuously-refreshed parts forecast for parts usage and material procurement-Supported expansion of flagship service program to new platform to increase predictability of proactive service events, enabling more efficient and accurate labor and materials planning -Designed dynamic forecasting models to estimate labor and materials impact of program implementation -Performed sensitivity analysis for various controllable and non-controllable variables -Developed metric suites to identify improvement opportunities for scheduling, planning, and execution of events -Review metrics identified and explained variations to the forecast-Ad hoc analysis -Using my knowledge of the data structure within the company allowed me to quickly compile and analyze data to support decisions or explain anomalies-Mentor and manage consultants, interns, and members of the company’s rotational leadership program

-Develop metrics to measure labor utilization rates for Field Service staff-Reduce field labor costs through classification and delegation of Field Service tasks-Improve profitability for the company by increasing laser utilization rates and decreasing unscheduled down time for end-users

Enhanced my general business acumen while taking courses to facilitate a career shift into the Supply Chain field. Notable courses taken, in addition to general curriculum include:Operations and Global Supply Chain:This course introduced core concepts and global best practices in the field of Supply Chain Management. It provided me with an enhanced understanding of analytical methods aimed at aligning the processes of an organization with its strategic requirements.Supply Chain Systems:This course helped me to look at the supply chain from a system-wide perspective, beginning with the sourcing of raw materials through the delivery of value to the end customer. The course also introduced me to SAP software and various inventory management/replenishment concepts.Global Strategic Innovation:In this course, I was exposed to various concepts in product and process innovation and how to align then with the overall corporate strategy. It also armed me with various idea generation techniques and knowledge regarding implementation techniques to ensure that maximum value could be derived from innovations.Management Consulting:This course built on my ability to effectively break down and analyze problems using hypothesis formulation and increased my comfort level when making strategic decisions in the face of uncertainty. Topics covered included Value Building Growth, Cost & Value Management, Strategic Sourcing & Process Alignment, as well as M&A Management and Post Merger Integration techniques.Problem Formulation & Decision Analysis:This course taught me the fundamental differences between symptoms & problems, and presented me with various methods & techniques to guide navigation to solve these issues. Many of the analysis techniques were similar to tools used in the DMAIC process of Six Sigma Methodology.Strategic Communication:This course dealt with concepts of team work and the value of effective communication channels throughout an organization.

Performed front-line operations and accounting functions.Trained staff for new procedures and products.

Oversight of casino operations and customer satisfaction