Program Management & Oversight (50%):• Develop and execute project plans, ensuring alignment with goals and timelines.• Supervise program coordinators, interns, and volunteers, overseeing day-to-day operations.• Manage program expenses, track budget utilization, and provide regular reports to stakeholders.• Monitor program progress, analyze risks, and implement interventions to ensure goal achievement.Stakeholder Engagement & Advocacy (20%):• Cultivate partnerships with stakeholders and community members to garner support.• Attend meetings and represent the organization, presenting progress reports as required.Operations & Administration (20%):• Assist with administrative tasks and daily operations to ensure smooth program functioning.• Maintain program-related data, including dashboards, attendance records, and invoices.Training & Development (10%):• Conduct training sessions for coordinators, volunteers, and community members as needed.• Support the development of training materials and resources for program participants.Current Programmes:• 2023/2024 LitHubX Literacy for All, funded by US Embassy Malaysia• 2024 LitHubX Lembah Pantai, funded by Cagamas Berhad• 2024 LitHubX Literacy for All, funded by German Embassy Malaysia

• Support Programme Manager in setting up systems and structures for school and community programmes.• Assist on programme planning dashboard aligned to project milestones and timeline.• Provide support in implementing changes and interventions including analysing risks to ensure project goals are achieved.• Managing Programme Coordinators, Assessors and Interns.• Communicate with stakeholders to report on programme status throughout its life cycle.• Contribute in collecting data and document programme updates for progress and final reports for each programme.Past Programmes:• 2022 Sentuhan Ilmu: Bridging the Online Learning (BOLD), implemented partner with Yayasan Petronas• 2023 LitHubX AjarLokal, funded by ASTRO Kasih• 2023 LitHubX Urbanice, funded by Urbanice Malaysia• 2023/2024 LitHubX Lembah Pantai, funded by Lembah Pantai Parliamentary Office

• Analyze vendor performance to build solid vendor services/programs• Create and manage vendor driven projects to improve overall vendor experience• Create and manage vendor awards programs to drive vendor incentives and increase engagement with vendors• Increase VNPS score ratingsKey Contributions:• Manage to reduce overall 0 order vendors by 9.8% within 6 months to ensure profitability and cost reduction• Successfully disbursed RM300k micro-loans to vendors with Funding Society and Axiata• Successfully spread positive sentiments among vendors on social media via vendor ambassador program• Successfully manage to increase VNPS scoring amongst vendors from -3 to +1

• Analyzing new vendors' performance in the form of incubation post onboarding • Assigned to create multiple frameworks for the Vendor Incubation team. • Planning and constantly improvising the SOP for the team. • Leading a team of 6 executives under the Vendor Incubation team.Key Contributions:• Increase PSPD value of newly onboarded restaurants on foodpanda by a margin of 2%• Decreased % of first order fail rate for vendors by 5% MoM• Increase awareness of vendors in the importance of maintaining best practices to ensure ROI• Successfully implemented multiple frameworks and SOP for incubation across nation.

• Responsible for clearing backlog of 100~120 vendors' formstack cases on a daily basis• Work hand-in-hand with a team of 15 executives on vendor operation engagement• Assigned to the side projects of bringing new ideas and strategies to improve the vendor's onboarding and compliance experienceKey Contributions: • Reduced prep time by 5 minutes per order maintaining an average of 37 minutes per order. • More enhanced service/ support time frame to resolve issues.

- Responsible for onboarding new vendors on the platform.- Handled day-to-day vendor operational issues.- Interacted and work closely with employees of different departments.- Assigned to the ad-hoc tasks; menu content creation, replying, and communicating with vendors face-to-face and via emails.

3 months of contract employment- Acted as a substitute teacher to an average of 25~30 students per classroom (Form 1 & Form 4)- Responsible for teaching and educating 13~16 years old students; Bahasa Melayu and Pendidikan Sivik subject