Growth Operations Manager
Project & Portfolio Management:Led eight-month cross functional process improvement initiatives for New Market Implementation. Identified 88 areas to improve workflows, worked with stakeholders to identify root causes, and actions plans. Project management 96% of projects to completion. Project manage New Market & Clinic Implementations by creating project plans and/or leverage project plan templates to accomplish scope of work, lead effective project meetings with cross functional stakeholders, capturing work plan progress updates & action items, & coordinating appropriate follow-up and next steps, & identifying project risks and potential liabilities & provide management recommendations where appropriate for the delivery of contingency plans. Process Improvement:Built and redesigned automated processes & workflows to improve operational efficiency, with an expected 7500+ hours saved & $275,560 value saved annually. Transform processes, workflows & solutions to address opportunity areas & continuously monitor performance as well as design operational & clinical playbooks. Data Analysis:Analyze market specific data to accurately forecast & make recommendations to leadership if business should enter into a new marketConduct local market research & stakeholder analysis to identify new market go to strategy & growth to expand Eleanor Health’s footprint & profit. Change ManagementRolled out a new project management tool (Monday.com) to organization (250+ users) with an adoption rate of 96% within the first 6 months. Lead change management activities related to process improvements including training, communication, and obtaining buy in from stakeholders.Develop improvements to team processes & procedures through change management initiatives.
