• Spearheaded business development initiatives, increasing revenue by 25% through the implementation of SaaS solutions such as CaptionConnect.• Utilized Salesforce to manage client relationships, track sales pipeline, and generate actionable insights from sales data.• Developed and executed strategic PR campaigns, improving brand awareness and media visibility across key markets.• Led cross-functional teams to deliver on customer expectations, ensuring seamless integration of technology and business solutions.• Fostered long-term client relationships through consultative selling, aligning solutions with customer goals and enhancing loyalty.• Collaborated with marketing and sales teams to implement digital marketing strategies that boosted lead generation and brand positioning.

• Led the development and implementation of innovative technological solutions, including cloud-based platforms for interpreting services.• Managed customer relationships using Salesforce, optimizing service delivery and identifying upsell opportunities.• Drove new business by enhancing the company's service offerings and implementing strategies for customer engagement.• Directed sales initiatives and performance metrics, significantly enhancing customer satisfaction and retention.• Delivered solutions to SME clients across the EU, leveraging deep knowledge of their unique needs to tailor services.• Oversaw financial operations, ensuring compliance with legal requirements and enhancing service delivery.

• Oversaw operations for EUAA projects, managing project goals, policies, and financial performance.• Coordinated with sales and operations teams to ensure the successful deployment of cloud-based SaaS solutions for clients.• Led project management efforts in fast-paced settings, delivering solutions that met client expectations within tight deadlines.• Successfully managed client relationships, increasing overall satisfaction and engagement with company services.• Planned and reviewed staff work plans, optimizing operational processes for efficiency.

• Monitor project progress and address any issues that arise during implementation.• Serve as the primary point of contact and communicate project status to all involved parties.• Collaborate with the Project Manager to identify and remove obstacles impacting project progress.• Utilize tools to track working hours, project plans, and expenditures.• Prepare and maintain spreadsheets and online records for effective project documentation.• Collect necessary legal paperwork from interpreters to ensure compliance.• Create and update comprehensive project documentation, plans, and reports.• Conduct quality assurance tests to ensure adherence to standards and requirements.• Adapt to evolving client needs and adjust project plans accordingly.• Handle telephone and email inquiries, utilizing tools such as Outlook.• Source and recruit interpreters using databases, social media, and other channels.• Review and screen interpreter resumes and job applications.• Develop and maintain application forms and spreadsheets for potential projects.• Assess applicants' relevant knowledge, skills, experience, soft skills, and aptitudes.• Establish and nurture strong relationships with interpreters throughout the selection process.

• Imparting thought, purpose, spirit, emotions and tone of speakers from the source language into the target language.• Interpreting with no additions or omissions.• Acting as Interpreter between a wide range of people with diverse voices, accents, speaking tempos and personalities.• Providing parties with clear and exact translations of written materials, and interpretations of verbal communication.

• Oversee daily operations of the salon, ensuring smooth functioning.• Hire beauticians and artists, including organizing and conducting interviews.• Schedule and organize employee shifts, considering peak times and seasonal demands.• Manage inventory and order beauty products, ensuring stock replenishment.• Coordinate regular maintenance services for all salon equipment.• Implement and enforce hygiene practices across all beauty stations.• Maintain high-quality standards for all beauty treatments.• Maintain staff records, including salaries and working schedules.• Promote salon services, products, and discounts through social media marketing.• Handle client payments and track all transactions.• Keep accurate records of costs and revenues on a daily, monthly, and quarterly basis.• Run online competitions and offer discount packages to attract new customers.

• Build rapport and maintain relationships with key contacts at all levels of the organization.• Analyse and compile patient experience data for reporting to management.• Support the development of detailed work plans and data analysis to achieve patient experience goals.• Assist in implementing organization-wide initiatives to enhance patient perception and satisfaction.• Serve as a resource for addressing patient experience and customer knowledge concerns.

• Greet customers, respond to inquiries, and provide exceptional customer service.• Achieve established sales goals.• Guide customers to relevant merchandise within the store.• Focus on increasing in-store sales.• Possess superior product knowledge to assist customers effectively.• Maintain a well-organized and presentable sales floor.• Introduce promotions and up-selling opportunities to customers.• Cross-sell products to encourage higher purchase amounts.