Lydia D Email and Phone Number

Responsibilities : 1.Providing expert guidance and support to colleagues and new hires regarding product functionalities and company processes.2. Creating a comprehensive data model that served as the foundational blueprint for implementing effective marketing automation strategies, enabling precise targeting, streamlined workflows, and scalable campaign execution.3. Analyzing client ecosystems to design comprehensive project plans and the timelines.4. Advising clients on the most suitable integration approach (e.g., Direct SDK, Google Tag Manager, Segment.io) for different platforms, including websites, Android, and iOS applications.5. Assisting client’s technical teams with integration-related queries, ensuring that all relevant data points were integrated for smooth user journeys and campaigns across various communication channels like email, SMS, in-app notifications, web push, push notifications, onsite messaging, and WhatsApp.6. Conducted comprehensive audits on staging and production environments to validate the data flow to the WebEngage dashboard, requiring specific resources such as website domains, debug APKs, and debug IPKs.7. Keeping self up-to-date with all product features and new releases to understand their impact on existing integrations, ensuring compatibility and functionality.8. Worked closely with cross-functional teams, including development and software engineering, to troubleshoot and resolve complex integration challenges, ensuring seamless system interoperability and enhanced overall product performance.9. Managing and maintaining a detailed task list, coordinating all client communications to ensure seamless project execution, clear accountability, and consistent follow-through across teams.10. Monitoring the project timelines, ensuring clients remained on track for a successful go-live within the agreed timeframe.

Responsibilities : 1. Creating a comprehensive data model that served as the foundational blueprint for implementing effective marketing automation strategies, enabling precise targeting, streamlined workflows, and scalable campaign execution.2. Analyzing client ecosystems to design comprehensive project plans and the timelines.3. Advising clients on the most suitable integration approach (e.g., Direct SDK, Google Tag Manager, Segment.io) for different platforms, including websites, Android, and iOS applications.4. Assisting client’s technical teams with integration-related queries, ensuring that all relevant data points were integrated for smooth user journeys and campaigns across various communication channels like email, SMS, in-app notifications, web push, push notifications, onsite messaging, and WhatsApp.5. Conducted comprehensive audits on staging and production environments to validate the data flow to the WebEngage dashboard, requiring specific resources such as website domains, debug APKs, and debug IPKs.6. Monitoring the project timelines, ensuring clients remained on track for a successful go-live within the agreed timeframe.

Responsibilities:1. Clearing out all kinds of escalation from all the 22(Active -14) clients within a few hours based on client requirement2. Acting like a bridge between our team and client to solve all kinds of technical and other issues within 24 hrs. and maintaining good relationships with the client to get more business.3. Billing process including prebilling, zero billing and Credit Note 4. Have increased the overall performance by 17% (54%, Actual Target:45%) within 3 months, which is very difficult in case of EDS.5. Have received appreciations from clients in review calls and mail for clearing Escalations.