Lydia Daniel Email & Phone Number

Windhoek, Na

Namibia

Self taught tailor, making garments and ready to wear clothing from scratch.

Namibia

• Coordinated meetings and clearly communicating relevant information to all attendees.• Gathered, organized and input information into digital database e.g FENIX, Oassys and Hogan.• Produced detailed reports using Microsoft excel and Microsoft Word.• Collected, validated, and distributed information to employees.• Maintained electronic and paper filing systems for easy retrieval of information.• Facilitated office productivity, coordinating personnel schedules, quality assuranceand procedural improvements.• Deal with +- 100 emails per day.

Windhoek, Khomas, Namibia

• Implemented an employee wellness program that improved employee health and wellness by 35%• Analyzed employee data to identify patterns and trends in employee engagement, resulting in initiatives that increased employee satisfaction by 80%• Developed and implemented a system to monitor and analyze employee performance, resulting in a 70% improvement in employee engagement.

Namibia

Handled high call volumes with accuracy and efficiency for optimum productivity.• Logged call details and customer information in secure systems, improving datacollection measures.• Processed complaints professionally, seeking effective, timely solutions for continuedcustomer satisfaction.• Trained junior agents on customer service excellence, boosting customer satisfaction rate.• Used strategic promotional strategies to retain customers considering servicecancellations.• Achieved daily performance targets, aiding department progression towards salesgoals.• Maintained detailed knowledge of product portfolios to competently advisecustomers.• Managed over 200 customer calls per day• Passionate about learning and committed to continual improvement.• Developed strong communication and organizational skills through working on groupprojects.• Self-motivated, with strong sense of personal responsibility

Namibia

• Provided clear, accurate pricing information to customers regarding specific products.• Identified prospect needs and offered appropriate products and services.• Engaged with around 100 customers in social conversations to create pleasant andeasy shopping experience.• Increased about 10% sales and customer satisfaction through personalized servicing.• Offered each customer top-notch, personal service to boost sales and customersatisfaction.

Higher Certificate In Paralegal, Law

Certificate In Management Accounting And Taxation, Accounting And Finance