I'm Lydia, a versatile professional dedicated to delivering exceptional virtual assistance, top-tier customer service, content writing and effective telesales management. My background spans various industries, where I have honed my ability to provide a tailored solutions that meet and exceed client needs and expectations.Core Skills & Expertise:Virtual Assistance: Proficient in managing administrative tasks, calendar management, email correspondence, graphic designs and providing comprehensive support to busy professionals.Customer Service: Skilled in delivering excellent customer experiences, resolving inquiries, and ensuring high customer satisfaction through efficient communication and problem-solving.Telesales Management: Experienced in leading telesales teams, driving sales growth, and implementing strategies that enhance team performance and customer acquisition and retention.Content Writing: Expert in crafting compelling CVs, cover letter, resumes, Business proposal plan and Business development plan that highlight clients' strengths, skills, experience Plans, and accomplishment that align with their career goals, leading to an increased successful opportunities and growth.Community Management: Experience in managing online communities and groups fostering engagement, and creating a sense of belonging among members, while driving brand loyalty.Accomplishments:I successfully managed 30 virtual assistance projects, ensuring timely delivery and high client satisfaction.Led a telesales team that achieved a 55% increase in sales within 2 months of resumption. Enhanced customer service efficiency by implementing a 3CX easy call and messaging tool, Bulk sms for swift messages resulting in a 20% reduction in response time.Assisted over 78 clients and still counting in landing their desired jobs through professional CV writing services.Built and managed an online community of 500 members, significantly increasing engagement and retention rates.Experience & Professional Growth:My career journey has equipped me with a diverse skill set and a deep understanding of the importance of adaptability and continuous learning. I am passionate about leveraging my experience to help businesses and individuals thrive in today's fast-paced digital landscape.
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Telesales ManagerLittleant LtdLekki, La, Ng
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Telesales ManagerLittle Ant - Insurance Services Jul 2024 - PresentLagos, Lagos State, NigeriaLead and manage a team of 40 Telesales agents, focusing on achieving monthly and quarterly sales targets.Execute marketing strategies that drive awareness and customer acquisition, resulting in a 30% increase in monthly revenue.Develop and implement performance metrics to track team productivity and quality assurance, improving overall efficiency by 20%.Conduct sales training programs for new hires, optimizing onboarding processes and reducing ramp-up time. -
Founder & Business Development ConsultantLyd Consult Feb 2022 - PresentLagos State, NigeriaProvide consulting services to startups and small businesses, specializing in business proposal creation, strategy development, and customer acquisition.Collaborated with over 120 clients to create tailored ATS resume, cover letters, SOP, business development plans, improving operational efficiency and market visibility.Conduct in-depth market analysis and identify growth opportunities for businesses across various sectors.
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Administration AssistantUnite Mar 2024 - Jul 2024Alberta, CanadaPrepared, format, and proofread documents, reports, and presentations to ensure accuracy and professionalism.Scheduled appointments, meetings, and conferences, coordinating with internal and external stakeholders to ensure smooth operations.Managed incoming and outgoing communications, including phone calls, emails, and correspondence, ensuring timely and appropriate response.Maintained accurate records and files, both electronic and physical, ensuring easy retrieval and confidentiality of sensitive information.Provided general administrative support to various departments as needed, assisting with data entry, filing, and other clerical tasks.Greet visitors, answer inquiries, and provide information, ensuring a positive and professional image of the company.Assisted with special projects, research, and other tasks as assigned by management. -
Business Development ManagerLenstel Consult Jun 2022 - Dec 2022Lagos State, NigeriaDesigned and executed business development strategies that resulted in a 15% increase in client base within 6 months.Developed detailed business proposals and presented them to potential clients, securing several key partnerships.Led client engagement initiatives, ensuring a seamless onboarding process for new clients.Key Achievements:Contributed to a revenue growth of 20% by implementing effective business development strategies.
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Business ConsultantAvant Garde Luxury, Uncu Fashion Academy Jun 2021 - Dec 2021Lagos State, NigeriaProvided tailored business consulting services to fashion and retail businesses, focusing on brand visibility, marketing strategies, and customer engagement.Developed and presented comprehensive business plans that streamlined operations and improved profitability by 10%.Implemented marketing strategies that enhanced client brand positioning, resulting in a noticeable increase in customer retention.
Lydia Ehiagwina Education Details
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Dexa AcademyDesign And Visual Communications, General -
Lyd Africa Community Manager CertificateComputer Applications
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Public Administration -
Lyd Consult
Frequently Asked Questions about Lydia Ehiagwina
What company does Lydia Ehiagwina work for?
Lydia Ehiagwina works for Littleant Ltd
What is Lydia Ehiagwina's role at the current company?
Lydia Ehiagwina's current role is Telesales Manager.
What schools did Lydia Ehiagwina attend?
Lydia Ehiagwina attended Dexa Academy, Lyd Africa Community Manager Certificate, Alison, University Of Lagos, Lyd Consult.
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