A superlative leader commanding 20+years of success delivering business transformation in industries spanning telecommunications, energy, software, business process outsourcing, gaming entertainment, and financial services outsourcing. I take pride in being a high-impact leader who can effectively interface with diverse clients to create solutions and build plans that address their business needs. My extensive management experience enables me to expertly direct all phases of complex initiatives, delivering projects within aggressive timelines and budgets. My key strengths lie in my ability to solve complicated problems and carve order out of chaos.Keenly focused on delivering excellent customer service and achieving outstanding collaboration for clients. A hands-on, data-driven leader who meets objectives through an inclusive approach in building and leading diverse teams in fast-paced and challenging environments. Well suited for those complex projects that require strong leadership and organizational skills to adeptly convey the vision and communicate with executives and their technical and non-technical teams.Before co-founding The Jones Group, I was an executive at Qwest Communications, where I held a series of increasingly senior-level management positions. As I advanced through my career, I gained an in-depth and valuable understanding of the customer experience. This customer-focused insight continues to inform my approach in every client engagement.EXPERTISE: Project Management | Program Management | Strategic Program Planning | Stakeholder Management | Executive Presentations & Communication | Process Improvement | System Implementation | Change Management | Cross-Functional Team Facilitation | Operations Management | Requirements Definition | Vendor Management | Testing & QA Management | Business Transformation