Lydia Goodner, Pmp, Pmc-Ii, Csswb Email & Phone Number

Newtown Square, Pa

Collaborated cross-functionally to create and manage go-to-market strategies and plans. The product portfolio focused on innovative products and projects around Generative AI for the organization's primary customer base, project management professionals. • Led a team of 16 individuals through strategic planning and execution of the organization’s first generative AI course for project managers provided to 14,000 users within three days of release • Focusing on processes such as product positioning, enablements, product messaging, buyer personas, key performance metrics, and aligning to customer needs • Promoted to Product Marketing Owner within seven months for exceptional performance and effective management as a Product Owner

Remote

Oklahoma, United States

Remote

Collaborated cross-functionally while applying Agile methodology to design, develop, and implement workflow improvements using new and emerging technology solutions. Unified the efforts of large, geographically dispersed, virtual teams while fostering a collaborative and inclusive environment. • Led a team of five individuals through the strategic planning and execution of product assets, leveraging user advocacy, data insights, and reporting to drive product roadmap decisions. • Optimized virtual team operations by implementing PMO office strategies and activities, enhancing collaboration and stakeholder engagement • Expanded the subscriber database by over 60% with continuous incremental increases through low-burden engagements to drive user tech adoption.

Remote

Coordinated meetings, fundraising campaigns, technology solutions, and organizational rebranding efforts for a national association of legal support professionals. Expedited critical administrative functions including annual budget development for the Board of Directors and editorial tasks for @LAW magazine. • Enhanced remote-working efficiency by transitioning board members and staff to virtual office hours with an open-channel communication system. • Led staff of three individuals while managing twelve board members as Interim Executive Director. Along with 40 volunteers to plan, manage, and direct the vision of association’s events, publications, and marketing efforts • Optimized the planning and execution of four national events with 200+ attendees by migrating 1500+ members into an online discussion board. • Increased membership and benefits awareness by 90% through the establishment of the first-ever virtual membership award for volunteerism

Bartlesville, Ok

During my time with Courtesy Care, I supervised an array of critical office and marketing management functions including specialized customer service projects, data-driven campaign planning, website redevelopment, and search engine optimization.• Maximized profitability by leveraging innate customer service talents across the client pipeline to exceed $1 million in annual revenue for the first time in company history• Expanded overall customer satisfaction and retention by 150% through strategic customer service-based projects including formalized communications, improved intake protocols, and lifecycle journey tracking

Remote

As the Senior Web Designer, I produced high-quality graphics and media for marketing, publications, and website development companies requiring the adept utilization of cloud-based project management tools to simplify approval tracking and progress reporting.• Delivered intuitive support, assistance, and guidance on website development, design assets, and publications to 15+ clients ranging from non-profit organizations to national companies.

Orlando, Florida Area (Remote)

At TCP Global Solutions, I oversaw daily client marketing efforts including progress reporting, remote collaboration, and task integration for an online community development and marketing technology solutions company.• Introduced a new operational/workflow strategy to support the sales department through the automation of CRM functions for marketing and communications pipelines.

Tulsa Metropolitan Area

I supervised the graphic layout, design, and production of marketing and outreach materials including magazines, websites, online presence, themed events, promotional materials, and a 150+ page yearbook.• Promoted to full-time status within six months for consistently outstanding performance and imaginative creative development as a part-time yearbook designer for the onsite school.