Lydia Hendricks Email & Phone Number

United States

Fargo, North Dakota, United States

Fargo, North Dakota, United States

Collaborated with HR and Payroll teams to streamline the I-9 and E-Verify process, resulting in a 30% reduction in processing time. Conducted I-9 verifications for over 100 employees from many different countries, successfully navigating communication barriers and ensuring 100% compliance with federal regulations. Worked with administration on changing policies and forms for the tuition waiver benefit. Informed employees of these changes and answered any questions that arose. Over saw the handling, safe keeping and destruction of important documents. Counselled people with benefits questions. As a HR Coordinator, I was highly proficient at effectively communicating through email, phone, and in person to build strong relationships and lasting partnerships with employees, managers, and external customers. By following up on conversations via email, resolving complex issues through phone calls, and building rapport through in-person meetings, I was able to successfully achieve outcomes such as resolving conflicts and reaching group consensus. Successfully planned and carried out a banquet for 50 employees who had reached twentyfive years of sesrvice with our organization.

Fargo, North Dakota, United States

Fargo, North Dakota, United States

Managed the schedule for twenty-two providers while maintaining patients charts and keeping the facility running smoothly. Adapted quickly and smoothly to changes made during covid-19 to keep our providers and patients connected. Oversaw the medical records department for our facility making sure to handle patient information in a discreet and timely manner while adhering to strict HIPAA regulations.

As a banking professional, I worked closely with customers depositing and making withdrawals from checking accounts, providing information on account balances, fees, and other banking services. I used active listening, empathy, and effective communication to handle customer complaints and resolve issues. To maintain customer privacy and safety, I followed strict confidentiality protocols and used secure software systems to manage customer data. I also verified customer identities using government databases and other sources to ensure accuracy and safety. Additionally, I set up new checking accounts for customers, following rigorous protocols to verify identities and ensure the safety of the company.

Fargo, North Dakota

While working part-time, I advanced from cashier responsibilities to working independently in the produce department, the stocking of produce, managing inventory levels, and ensuring freshness and quality of products. Drawing on my knowledge of nutrition and seasonal availability. I also used my strong customer service skills to answer questions about nutrition and seasonal availability, building a rapport with customers to create a positive shopping experience. While managing the department alone, I developed strategies for managing my workload, prioritizing tasks, and making decisions that aligned with company policies and customer needs. I took initiative to identify and solve problems in the department, demonstrating my independence and decision-making skills.

Minnetonka, Minnesota

As a Team Leader, I developed and trained team members on new policies and procedures related to safety and compliance, tailoring my approach to individual learning styles and team dynamics. Through on-the-job training, I successfully led individuals to be successful and fulfilled in their roles. I was also responsible for the oversight, management, and safety of team members, regularly conducting safety audits and implementing safety training programs to ensure a safe and healthy workplace. In handling a variety of situations, I exhibited decisive judgment, making tough calls on personnel issues, resolving conflicts between team members, and navigating complex customer issues."

Plymouth, Minnesota

Helped develop children's creativity by introducing new ideas. Kept busy schedules for kids, coordinating with parents on changes that arose.

Brooklyn Park, Minnesota

As an Assistant Manager, I was responsible for handling the backend of tracking packages, working closely with UPS to monitor delivery times, resolve shipping issues, and file claims for lost or damaged packages. Additionally, I managed coworkers and resolved conflicts that arose, using active listening, empathy, and problem-solving skills to create a positive work environment. When handling upset customers, I used my strong customer service skills to address complaints and find solutions to their problems, developing a process for handling customer complaints that ensured timely and effective resolution.

Minor, Psychology, 3.47

Graduated with Cum Laude honors.

Bachelor'S Degree, Sociology, 3.47

Graduated with Cum Laude honors.