Muller | Customer Service Executive | September 2015 - present For Müller Milk and Ingredients I am responsible for managing various accounts which require me to make amendments to previously placed orders from our Customers and depot sites as well as inputting new Customer and depot orders, cancelling existing orders and implementing Standing Orders. Every task I am responsible for is time-bound. I always ensure that I follow company procedure at all times in order to meet SLA’s to help avoid a negative financial impact to the wider groups of our business. I pay attention to detail at all times as accuracy is of paramount importance for this role.I also deal with Invoicing and raising Credits for our Customers and depots due to damaged stock or shorted delivery products. I am responsible for investigating possible claims from our Customers and depots prior to any credit being made, in order to help avoid a false claim. I also handle inbound and outbound telephone calls along with email enquiries from our Customers, depots and key partners within our business. I also create bespoke reports to the wider business, using excel format.I can work on my own initiative as well as part of a team.

UTL | Customer Service Advisor | September 2014 – September 2015My daily tasks working at Unipart would involve me taking inbound calls and also making outbound calls in regards to faulty devices this would include problem solving, delivery query’s and booking through faulty devices for next day deliveries I also deal with upset customers and try to resolve their issues over the phone and will make their time with Vodafone much more relaxed. In this role I also do admin work which could include using excel spreadsheet dealing with business and corporate accounts when we don’t have stock of certain devices I would explain how this manual process would work and book these through either through excel spread sheet or through a manual process on DPD’s website, I also send and reply to emails in a procession manner regarding escalations, diagnostics, terms and conditions of Vodafone exchange process.

The Abbey | Bartender, Waitress & Event/Promotion Steward | July 2012 – July 2014 The daily duties included providing the best customer service to ensure that the customer returns. Working with a small team in a busy environment, which was based around food and beverages, as well as keeping a hygienic, friendly atmosphere, handling high amounts of cash daily, ensuring I had given out the correct change and got all orders correct to minimise complaints. I would listen to customers’ needs whilst giving real value to the customer. While doing all these tasks I would meet deadlines and sale targets during the day and night-time.