Lydia Johnson Email and Phone Number

Primary solution consultant for projects spanning many different industries in Service Cloud, Sales Cloud, and Experience Cloud. Developing requirements, writing user stories, guiding development needs, performing declarative development, running demos, writing test scripts and providing UAT & post implementation support.Creating training content to support internal onboarding efforts for our Salesforce practice.Providing one of 2 lead Solution Architects for Salesforce Managed Services effortsChair of the SOGI (Sexual Orientation & Gender Inclusion) Alliance and DEI Board member

Salesforce.com Administrator, business analyst, and product owner. Working on projects to create and improve a variety of processes in Salesforce.com by implementing best practices, providing training, developing user stories, driving development and building solutions.Manage creation of user stories, adding solutions & sizing, and assigning this work to team.Working closely with the clients a main point of contact for the lifecycle of the project.Specializing in post-implementation support

Work on large scale development projects to build new business solutions within Salesforce.com and also implement new user groups with a variety of different needs into our instance of Salesforce. As part of these projects I was responsible for assisting in discovery calls to uncover the true needs of our clients, documenting requirements, developing the technical solution, and keeping meticulous notes in the form of Solution Documentation.Manage 7,500 active users within Salesforce.com and am responsible for auditing all user data (including Roles, Profiles, and sharing rules) regularly to ensure that the highest security standards are met.Responsible for data migration both ongoing and for new business units entering Salesforce for the first time - this includes scrubbing records to avoid duplication.Create detailed PowerPoint slideshows and presented them in meetings to demonstrate new items as well as provide cross-training to my co-workers.Build and run reports within Salesforce to provide analytic data for clients as well as for my own department.Implementing and managing new methods of communication within Salesforce to streamline our interactions as a company and as administrators. Proactively seek third-party services and apps to improve our sales team’s functionality.Participate in running informational booths at events to promote new features, troubleshoot real time issues, and interface with our client base.

Answered phones in a call center environment to provide Tier I technical support for Salesnet.com.Manual data entry of faxes and emails sent from banks regarding leads sales to call on.Management of group inbox in Lotus Notes and Outlook.Maintained relationships with bank partners and provided reports to allow them to track their referral information. Responsible for ensuring data integrity and running periodic audits within the database.

Contacted resellers and end users about software and support contract subscriptions and service plan renewals.Managed customer accounts and built relationships with business partners to increase sales and retain current customers.Created price quotes for subscription plans within the MAS 90 system.Entered and tracked sales orders in a web-based lead tracking program designed by Kissinger Associates.Responsible for maintaining data stored within lead-tracking system and ensuring that this was consistently up-to-date and accurate.Scheduled training classes for customers.Entered sales lead information into Contact database for cold calling.Manually created monthly reports in excel charting sales and renewals.Guided customers through company website to find product information and training materials.Followed up on product requests submitted via the web by potential customers. Answering multi-line phone, logging calls, and filing paper records.