Lydia Leitch Email and Phone Number

•Conducted cooking demonstrations for students and community members on the JOFF Big Rig Mobile Teaching Kitchen Tour.•Lead team members and participants through cooking lessons and activities and ensured implementation of health and safety procedures.•Introduced students to discussions on the importance of learning to grow healthy food and cook economical meals.

•Greet regular customers by name and know their orders.•Greet new customers with enthusiasm and provide expert advice on ordering for the first time.•Provide table-side bottle service.•Direct the chef when to begin preparing all orders to ensure smooth transitions between courses depending on each customer's unique preferences.•Cashier.

•Greeted and seated customers upon arrival.•Raised sales by promoting new beers and specialty food items.•Took orders and served food and drinks in a timely and friendly manner.•Created new drinks tailored to each customer's unique tastes.•Ensured repeat business by dedicating my time and talent equally among all customers.

University of Idaho Campus Book Store•Assisted customers in locating specific products and educated them about new merchandise.•Handled problematic online orders, assuaged disgruntled customers, ensured their satisfaction and repeat business by quickly finding a solution and following up with customers by phone.•Trained new sales associates and fostered emphasis on increase in sales.•Designed elaborate floor displays and gift baskets for major events.•Assembled, packaged, and shipped online orders, and reconciled received merchandise shipments.•Handled POS transactions and balanced the till at the start and end of the day.

•Provided guests with a positive experience by memorizing all names and orders.•Increased sales by encouraging guests to try new food items and specialty drinks.•Addressed guest complaints professionally and followed up to ensure full satisfaction.•Handled and collected guests’ checks and billed them properly.•Maintained an accurate balance and never shorted the till at the end of a shift.

•Received 3 promotions for taking the initiative to teach myself multiple positions in order to ensure best possible service for all customers.•Prioritized the needs of the kitchen and performed as the sauté cook, cashier, server, carver, line cook, and busser to expedite orders.•Directed new customers in ordering and suggested new items for them to try.•Assisted any unhappy customers and remade their orders to ensure they were receiving the product they desired.•Followed up with customers and remembered their names when they were leaving to promote a caring environment.