Lydia Macnaughton (Assoc Cipd) Email & Phone Number

Maidenhead, Gb

London, Gb

London Area, United Kingdom

Austin, Texas, United States

London, England, United Kingdom

Portsmouth, England, United Kingdom

University Of Portsmouth

As 1 of the 200 students in the Wiser Academy, I play an integral part in helpingsome of the world's biggest brands attract the best soon-to-be graduates (theseinclude L’Oréal, Knight Frank, Evercore, Frasers Group, Softcat... just to name afew!).My role involves...- Promoting graduate roles, spring weeks and internships- Headhunting students- Setting up events (online and offline)- Giving invaluable feedback on the current student climateWiser’s mission is to change the way people think about work, and I'm here to helpthem achieve that mission.Be sure to follow us on LinkedIn, Instagram & TikTok @wearewiseracademy and formore info, drop me a message!

Maidenhead, England, United Kingdom

Viewing assistant in newly formed role, conducting sales and lettings property viewings. It was a fast-paced sales role that required organisation, excellent time management and client engagement. I coordinated with the main office throughout the day to ensure that a positive end to end service was provided and I adapted to a constantly changing timetable. Under the current circumstances, I had to embrace a safe and structured environment within this role.Responsibilities included:• I helped develop the roles and responsibilities of the position and fed back to the business to help them determine whether this role could be filled on a full-time basis• Utilised office software including Reapit Property Systems to carry out duties, such as upkeep of stock lists and general administration

Maidenhead, England, United Kingdom

I coordinated the smooth running of the tills, self service outlets and customer service desk in a fast-paced retail environment, working in conjunction with other supervisors and managers. When supervising I aimed to create a positive and inclusive team environment to help facilitate a high level of customer service, in order to further boost our commercial success. Responsibilities included:• Monetary responsibilities at the open and close of trade• Ensured complaints raised by customers were resolved and were bought to the attention of senior managers, in order to liaise with Head Office and John Lewis and ensuring a satisfactory outcome was reached for all parties

Maidenhead, England, United Kingdom

Customer operator in front facing position engaging with members of the public; dealing with a range of enquiries about the products and services available. I ensured new employees were trained to a high standard when working on the customer service outlet. Responsibilities included:• Working in a team to meet customer satisfaction and profitability targets• Ensuring a high standard of customer experience was provided

Bachelor Of Arts - Ba, Business And Human Resource Management, First Class Honours

Student CIPD member throughout my studies. Attained Assoc CIPD on completion of studies.

Education record

A-Level - Media BTEC Level 3 National Diploma - Business Studies BTEC Level 3 National Extended Certificate - Information Technology

Education record

9 A*-C GCSE including English and Maths