Updating Autocare technical and some administrative Manuals.Following man power status to department and making quarterly plan for expansions.Working as a trainer to all technical operation internally beside handling administrative and external training to staff.Following Machines' maintenance situation, beside negotiation in maintenance cases in all Autocare branches.

Automotive technical training for new staff and for old staff when needed as well.Studying new products and services.Operations responsible in autocare department.Opening new services and negotiating with other companies for new products.Made the basics of quality control, time keeping and senarios for technical working in service centers.Sharing in the design of some documentation for service centers.Achieved some technical and soft skills training courses.Adding a technical manual as a referance to all the services offered in autocare and responsible for updating the technical data.Adding some technical documents for products and services added to the service centers.

Service advisor for customers.Recieve cars from customers and start a job order translating the problems to technical data and follow up the case of the car with the workshop for updating the customer.Responsible for supporting the customer with needed advise.Responsible for reaching aftersales target.Acting as a customer service when needed.Rewarded many times for reaching the target (money and customer satisfaction)Rewarded as the ideal engineer of the year in the service centerMade a wide base of lasting clients in the service centerAchieved a soft skills course