Lydia Mccaskell Email & Phone Number

Support of business processes by acting as a liaison between system users and technical staff to assure effective and efficient system support of these processes.Responsibilities:• Respond to calls, emails and personnel requests for support and specific issues• Identify research and resolve user problems related to use of core system• Document, track and monitor problems to ensure a timely resolution• Consult with users to identify current operating procedures• Write and maintain system documentation including but not limited to Help Manuals and Operating Procedures• Conduct user training on specific system functionality as needed• Maintain administrative tables in systems including initial definition, review and updates/changes as required• Communicate directly with vendor(s) to resolve user and technical issues, Support day to day function of internal and external process (i.e.-interfaces, backups, exports, imports, etc)• Writes detailed descriptions of user needs, program functions, and steps required to develop or modify computer programs• Demonstrates expertise in a variety of the insurance field’s concepts, practices and procedures• Provide consultation on projects as is expected to be a top level contributor/specialist• Participate in the creation and execution of the project plan• Write and executes effective test plans to ensure quality and stability• Verify the success of implementations and changes• May lead and direct the work of others• Rely on extensive experience and judgment to accomplish goalsDeveloped project plan for online quoting systems: Artisan Contractors, Mercantile Contractors and Miscellaneous E&O.

Liquor Liability, Workers' Compensation, Crime and Inland Marine Program and Non-Program business. This consisted of books of business in excess of $13,000,000, some requiring Reinsurance Placement.Responsibilities:Required a minimum of semi annual to quarterly visits to Managing General Agents offices with underwriting authority to conduct underwriting audits.Review of monthly claims summary and loss reportsMonthly reports on trends and development of programsFormal reports submitted to manager outlining profitable of programsDevelopment of Underwriting Guidelines for all assigned programsSupervision of Contract Employees

Underwrite new and renewal business for companies based on underwriting authority and adherence to State and company rules and regulations regarding the preparation and distribution of insurance contracts. Apply appropriate quality underwriting and risk selection on the business quoted. Responsibilities:Correspond and meet with Agents Complete review of applications for acceptance and pricingOrdering and review of inspections to ensure risk met underwriting guidelines, appropriate actions initiates when necessaryPlacement of Facultative Reinsurance when necessaryMonitoring of loss ratio, costs, retention ratio and new business hit ratio, initiating corrective action where necessary.Work closely with management to ensure smooth running program. Work closely with companies to write new and renew business

Complete analysis for all lines of new and renewal business for companies based on underwriting authority and adherence to State and company guidelines and regulations for acceptability and marketing in accordance with the underwriting guidelines for Carriers. Carriers included E&S Markets with quite a large book of business for the City of Detroit Housing Department and the Board of Education.Responsibilities:Corresponding with Insured's to obtain proper information necessary to submit application for quotationCorresponding with Carriers to market new and renewal business for placementPrepare proposals for quotation as well as data entry of quotes and binders in core systemMonitoring of loss ratio, costs, retention ratio and new business hit ratio, initiating corrective action where necessary.Work closely with management to ensure smooth running program. Work closely with companies to write new and renew business.Also, handled claims and assisted in Personal Lines rating. Assisted supervisor when needed.