Lydia Mitchell Email & Phone Number

Kingston, Ma, Us

•Worked daily, across multiple clients, securing display spots at vendor fairs across theUS.•Provided registration and payment via check & credit card to hundreds of organizationswhile creating a relationship to utilize future display opportunities.•Processed all necessary information in Veeva to keep payment and approval statuses upto date.•Went through all compliance steps to ensure all organizations were acceptable to attendper clients’ guidelines.•Worked diligently with the Speaker Programs team to produce Product Theatre Displaysand ensure all details were set for presentation.•Attended weekly client calls to present current standings and address allquestions/concerns.•Kept an extremely organized excel sheet to keep track of all tasks to be completed andstatuses across clients.•Filed all receipts and reconciled in Concur weekly.•Created shipping labels via FedEx to send checks to organizations in a timely manner.

•Worked daily, across multiple clients, sourcing venues for various speaker programs andensuring they are compliant.•Closely assisted the Speaker Program Manager with all venue details for each program,while consistently reporting updates.•Reviewed and created contracts while negotiating prices and ensuring the event stayedin budget.•Sourced AV for all programs while determining what was needed per program type (live,virtual or hybrid).•Sent out final confirmations to each venue and filed all final receipts.•Kept an extremely organized system in order to keep track of all tasks to be completedacross clients.•Worked in Cvent daily to update all venue notes and mark off completed tasks.•Conducted daily Teams Meetings with all teams to go over questions and updates for allprograms and compliance guidelines.•Conducted several training sessions to help new hires within the same role.

Rhode Island, United States

Resolved over 100 complex customer concerns and questions daily.•Processed returns daily and reached out to the customer regarding the return.•Updated addresses and created shipping labels to manually repackage all returns.•Kept an extremely organized system of work to ensure that customers’ orders did not getmixed up.•Processed many refunds and reached out to customers when delays occurred.•Helped organize spreadsheets and keep track of all delayed orders.•Reprocessed bad addresses in the US and UK

Providence, Rhode Island, United States

•Assisted Behavioral Health & Homelessness Prevention Training Group by creating anddistributing completed training certificates.•Kept track of all attendees through Constant Contact and actively updated the database.•Created and distributed surveys and E-News Templates to over 2,000 people.•Presented survey results from Survey Monkey to the BHHP Team through a Power PointPresentation.•Conducted research for future grant opportunities while organizing results in an excelchart.

United States

•Interacted with numerous customers to provide excellent customer service.•Managed inventory by restocking workstations and tracking the amount of stock remaining in the storage room.•Collaborated with a team of 2-3 employees during each shift, creating arrangements to most efficiently divide up tasks during rush hours and ensure products and services were maintained at the highest standard.•Accounted for $600 in revenue daily, keeping accurate records when closing the register after each shift.

United States

•Created multiple exciting, engaging, & team building activities every day for the kids toget involved with.•Planned and facilitated daily activities for all age groups.•Conducted Swimming lessons daily for ages 4-7.•Managed children ages 4-15 for two months throughout all activities.•Acted as a role model to junior counselors and campers by always being encouraging and having high energy.