Responsibility:I collaborate closely with the Lead, Client & Learner Success teams to implement Learning and Development Programs for diverse clients such as CARE-USA, RSM EA, Ikigai, and Spring Valley Coffee. This involves ensuring robust program design, effective implementation, meticulous budget tracking, and comprehensive reporting. I also conduct routine monitoring of Learning and Development outcomes, providing reports to showcase tangible results and impact.Key Metrics Achieved:-Successfully managed cohort-level Learning and Development programs for multiple clients, enhancing leadership capabilities in People Management and strategic Implementation among senior leaders.-Achieved a high Net Promoter Score (NPS) of 75% across four programs implemented between 2023 and 2024.-Introduced a structured reporting system for program outcomes by participants, leading to improved quality in monitoring, evaluation, and reporting of key program achievements.-Attained a graduation rate of above 95% from managed programs, facilitated by hands-on guidance to participants in experiential and activity-based learning using AMI's tools and methodologies, resulting in measurable ROI within their roles.-Managed over 200 participants across various programs by employing highly effective resources and utilizing multiple delivery methods for engaging learners in a learner-centric environment.-Supervised the utilization of 500+ resources on the AMI Online Learning Academy through strategic project management, monitoring user behavior, and deploying strategies to enhance user experience and relevance to their leadership growth opportunities.

1. Business Development: Successfully led partnership conversations from discovery to closing, fundraised for various projects, and won competitive bids.2. Full-cycle Project Management: Implemented stringent KPI tracking and reporting structures resulting in a 30% reduction in user churn rate over a three-year period.3. Stakeholder Engagement: Partnered with key stakeholders, including government officials, to develop and implement over 10 beneficiary training and evaluation programs, engaging over 10,000 users, including persons with low literacy levels and disabilities.4. Customer Success Management: Led the implementation of a digital Employability Skills course for 1000 youth in TVETs and universities across Kenya through SMS and Telegram, achieving full-cycle project and customer success management, and resulting in high enrollment and completion rates.5. Health Training Programs: Trained over 2000 healthcare providers in Bungoma county on awareness and early detection of childhood cancer through SMS, including project and account management, proposal writing, engagement and motivational strategies, field team training, and scale and expansion planning.6. New Product Development: Designed and implemented a non-academic learning product on stories through SMS for primary school pupils in Kenya, including key account management, full-cycle project management, and coordination with tech and product teams to create, prototype, and launch the new product to the market.

I led teams, designed and implemented strategies to engage users of varying literacy levels, and created toolkits to guide client engagement and project implementation. Some of my key projects include:Partnership with UNHCR: I worked with refugee-led CBOs to enroll about 1500 refugee primary school students in a complementary literacy skills program through HEA Accelerator Program. My responsibilities included program recruitment, government officials coordination and management, team management, and program reporting. This program was successful in improving literacy skills for refugee children.Partnership with Oxfam-Kenya: I worked with Oxfam to train community leaders from Turkana on Free Prior Informed Consent. I was responsible for facilitating content translation, project evaluation, reporting, and designing engagement strategies for users with low literacy levels and language barriers. The program achieved 60% engagement, indicating its effectiveness in reaching the target audience.Partnerships with EDU & Ubongo: I worked with the teams to introduce an SEL learning module for learners between the ages of 3-7. My responsibilities included stakeholder management, implementation and product quality assurance. The product met the program goals, resulting in positive feedback from teachers and parents.In my role as a program manager, I led a team of five members through user engagement, phone survey user follow-up, and project reporting. I also created an account management toolkit to guide client engagement, new team members' training, and project implementation. Through these efforts, I was able to improve project outcomes and ensure client satisfaction.Overall, my experience in program management has allowed me to develop skills in team leadership, stakeholder management, and project implementation. I am committed to achieving positive social impact through my work and am always seeking new opportunities to contribute to meaningful projects.

I designed a successful campaign that encouraged learning during the holidays, resulting in 43% of enrolled users engaging in learning during August 2019, the highest number recorded in a single month. Additionally, I worked with the product team to conceptualize prototypes and introduce new products to the market, and led the customer support strategy that converted 10% of free trial customers to paying clients in Q3 2019.In partnership with the Danish Refugee Council in 2019-2020: I implemented a digital business skill development and data collection program for urban refugees from Uganda, Somalia, DRC, Burundi, and Rwanda. My responsibilities included product quality assurance and prototyping, collaborating with clients and participants to ensure a superior product, in-person training of participants with low literacy levels and language barriers, and active user support. Thanks to my efforts, we achieved more than 50% engagement rates in the program.In partnership with Carolina for Kibera, where we engaged pupils in a complementary primary school literacy and numeracy skills learning program for learners in grades 4-8 from Kibera. I was responsible for the sensitization, enrollment, and training of learners from three APBET primary schools. We enrolled more than 700 pupils, achieving a 52% engagement rate. Additionally, I proactively anticipated and mitigated user issues and put in place user support mechanisms to ensure successful engagement, I also handled monthly and key milestone reporting for the project.In summary, I have experience designing successful campaigns, leading customer support strategies, and implementing partnerships with notable organizations like the Danish Refugee Council and Carolina for Kibera. I excel at product quality assurance and prototyping, in-person training, active user support, and reporting.

• Identifying, qualifying, and securing business opportunities; coordinating business generation activities; developing customized targeted sales strategies• Building business relationships with current and potential clients• Understanding client needs and offering solutions and support; answering potential client questions and follow-up call questions; responding to client requests for proposals (RFPs)• Creating informative presentations; presenting and delivering information to potential clients at client meetings, industry exhibits, trade shows, and conferences• Creating and maintaining a list/database of prospect clients; maintaining a database (Excel) of prospective client information• Cold calling; making multiple outbound calls to potential clients; closing sales and working with the client through the closing process• Meeting all quotas for cold, active, inactive calls, appointments, and interviews; meeting or exceeding annual sales goals• Collaborating with management on sales goals, planning, and forecasting; maintaining short- and long-term business development plans

• Creating supplier performance reports for plant procurement and category managers for further actions and improvement plans• Search for opportunities to improve the purchasing processes and make suggestions to implement the improvements• Monitor and maintain contract renewals and work with business stakeholders• Work in a professional manner with co-workers to obtain necessary information in support of team projects• Shadowing members of the Accounting department as they perform their duties.• Assisting with research, filing, data entry, and recording and maintaining accurate and complete financial records.• Preparing financial reports, such as balance sheets and income statements, invoices, and other documents.• Working with bookkeeping software.• Handling sensitive or confidential information with honesty and integrity.• Learning how to work as part of the Accounting team to compile and analyze data, track information, and support the company or clients.• Taking on additional tasks or projects to learn more about accounting and office operations.

Worked in the microfinance department ( mashinani). I undertook responsibilities such as community outreach, data collection ,conducting trainings and debt collection.

The youth directorate.- interacted with youths and helped in running programs such as the youth enterprise fund and the KEPSA internship program. Was involved in the community outreach program to train youths on ways of making Nairobi a safer city.