Lydia Riveira Email & Phone Number

Madison, Connecticut, United States

• Provided technical support by diagnosing, troubleshooting, and resolving Clarity application issues. Assisted clients with their day-to-day needs for design, development, and delivery of their member communications.
• Established trusting relationships with clients while maintaining consistent communication.
• Monitored daily production to ensure client files are received and processed timely.
• Resolved processing and production errors while documenting in Jira ticketing system.
• Managed client inventory and supply balance and usage reports to ensure uninterrupted production.
• Assisted clients with artwork and document requests, working with art department as liaison.

Madison, CT

• Manage a portfolio of SaaS applications to provide outstanding customer service and continuous quality improvements. Manage client priorities, drive solutions to meet the client requests and inquiries, and partner.
• Act as the primary contact for B2B SaaS solutions focusing on account and relationship management.
• Lead and support client facing calls and meetings, including preparation and follow-up action items.
• Accountable for managing both short-term and long-term client priorities, inquiries, and requests.
• Triage, manage and escalate client technical inquiries and issues.
• Handle account troubleshooting, testing and resolution.

Madison, Connecticut, United States

• Supported and performed daily operations to ensure positive financial performance with steady workflow and uninterrupted service by supervising administrative staff; planning, organizing, and implementing.
• Maintained a productive administrative team by hiring, orienting, and training staff.
• Setup and maintained system information in Meridian Media Manager (VertexDr)
• Accomplished positive team results by communicating job expectations.
• Coached and trained employees.
• Maintained a high quality of service by creating and updating systems, policies and procedures.

Chester, Connecticut, United States

• Managed production of artwork for licensing, and maintained client relationships and contracts. Products included bedding, journals, notebooks, scrap booking, stickers, paper goods, greeting cards, mouse pads, skins.
• Managed national accounts including Target, Bed Bath & Beyond, Staples, Hallmark, and Mattel.
• Used Adobe Illustrator to make artwork files print-ready.
• Managed image database.
• Created organizational systems to enhance the studio’s performance.

Education record

2019 Real Estate Practices & Principles (60 Hour) Course Certificate Of Completion