Met with patients daily to discuss diagnosed treatment as well as financial options. Educated patients about various procedures and need for treatment. Assisted patients with outside financing applications and scheduled treatment as outlined by treatment plan. Gave patients estimates of insurance payments when applicable and helped them maximize their benefits. Tracked patient progress with monthly reports and worked to meet monthly production and collection goals for the practice. Followed up with patients daily as a proactive approach to completing all needed treatment in a timely manner.

Assisted the office manager with front desk responsibilities in a busy and technical dental office. Filed dental insurance claims and predeterminations and followed up on these to maintain current files. Learned SoftDent and EagleSoft dental software and became quite proficient with both. Entered payments from patients and insurance companies. Made daily bank deposits, and often handled large sums of money. Discussed financial arrangements with patients needing help with payment options and also discussed preoperative instructions for patients needing major work. Helped maintain a professional and caring environment for patients while completing daily tasks. Answered phones and made appointments. Assisted in maintenance of patient recall and called to confirm patients’ appointments.

Worked as assistant to sales in a fast-paced office. Worked with major corporations, providing buyers with information on products as well as giving them status on orders and shipments. Assigned as Warranty Coordinator to ensure that high quality products were provided for customers. Accepted returns and processed warranty claims for materials. Maintained relations with clients to ensure satisfaction.

Answered multiple phone lines including 911 emergency lines. Dispatched information to Cabot police officers, Cabot fire personnel, and ambulance units. Confirmed, entered, and cleared arrest warrants and stolen property using the Arkansas Criminal Information Center (ACIC). Operated the BAC Data Master when arrests were made for intoxicated individuals. Booked in prisoners using the VINES computer system. Tended to prisoners in the jail.