● Provide exceptional customer service to Dynabrade’s international and domestic distributors and global sales representatives for manufacturing high quality power tools and abrasives● Organize all international export shipments with appropriate tariff codes, licenses, AES filings to Canada, Mexico, Europe, China, Brazil, Indonesia, India, and Australia.● Manage the daily operations for the international and domestic customer service department, providing export training, certifications (USMCA), classifications, and order management support to the customer service team.● Coordinate and monitor all open order activity and international accounts receivables● Explore and maintain relationships with external freight forwarding companies to provide logistical support for Dynabrade’s industrial global shipments

● Responsible for all aspects of domestic and international logistics, supply chain, and customer delivery operations● Ensured all shipment, customs documents, certifications, and classifications for imports were organized and accurate.● Assisted in creating purchase orders and receiving products into warehouse inventory● Negotiated contracted orders from International vendors and arrange freight for imports● Provided inventory analysis and product quality assurance inspections on incoming overseas shipments

● Managed and maintained a 600-space storage facility● Presented and sold storage spaces by identifying customers’ specific needs for storage and space requirements● Completed and organized all legal documentation for storage rentals to precise detail● Coordinated special projects with project manager to enhance property appearance and features

● Demonstrated excellent personal customer service and professionalism while managing multiple tables to ensure frequent return of clientele● Bussed, seated, and coordinated tables to accommodate a high volume of guests● Prepared, dressed, and ran food orders quickly and accurately