In this role I worked alongside the co-directors of a highly awarded community owned country pub & restaurant, making innovative suggestions to create an outstanding customer experience.• Implementing a combined approach between strategic planning and daily management activities, I demonstrated creativity towards business development, whilst operating as a role model to showcase appropriate standards, through awareness of all procedures• Provided an excellent customer journey for guests, delivering consistent and high-quality food and beverages, whilst ensuring staff are meeting targets • Diligently improved service quality by organizing the workflow for employees and ensuring they are set with goals and performance objectives that improve and enhance their individual and team performance, in order to achieve and exceed set targets• Kept up to the date with the menu and all items provided on it and answering customer queries with a strong knowledge base• Completed financial administration duties to a high standard, with a strong focus on cost control, stock, resource and budget management• Cultivated high levels of business performance, shown through an increase in sales• Created plans for internal staff development, identifying training needs and opportunities leading to professional growth for staff from team members to junior managers• Created bespoke event packages through creative collaboration and expectation management which resulted in high levels of client satisfaction and repeat business.• Identified and executed numerous innovative events aimed at increasing take up from local markets resulting in significantly raised levels of footfall and consequent uplift in consequential purchasing.• Used customer feedback and insight to target future event schedules, and reviewed previous financial metrics to inform business decisions

End to end management for the delivery of a range of events across numerous pubs. Key member of the Commercial Operations Team with direct collaboration with Commercial Operating Manager and General Managers to increase revenue and sales across numerous market segments.• Gained insights into customers’ needs by performing show around’s of the pub’s spaces and private dining areas• Served as first and exclusive point of contact for clients and suppliers, ensured that any urgent matters were resolved• Acted as the first point of contact for customers, guests and visitors on the phone and email; controlled large volume of customer communication, dealt with enquiries effectively and efficiently• Generated further revenue for the company by upselling additional services and goods, worked closely with F&B on menus and tastings• Achieved clients financial objectives by monitoring and meeting event budgets, scheduled expenditures, analysed variances and initiated corrective actions against budgets and identified lessons learned; achieved recognition for meeting diverse KPI's for every client that differ from event to event• Applied commercial thinking to identify and secure new revenue streams• Enhanced awareness of the pubs by liaising with marketing departments to develop social media postings to provide regular weekly updates• Increased database for pubs with focus on customer sign up to newsletters and email data collation• Played a key role in managers and departmental meetings

In this role I offered a wide variety of services to couples, delivering 6-8 weddings a month, coordinating simultaneous events successfully, from the point of first viewing to execution.• Represented the company in a customer facing role, providing the highest levels of customer service to engage and encourage new business, with the ability to execute their vision• Took full responsibility of all aspects involved for events – coordinating staffing, stock management and schedule for events, liaising with clients, suppliers and all involved parties• Created bespoke packages for clients’ events in a timely and accurate manner, demonstrating comprehensive knowledge of business and industry standards• Collaborated with internal stakeholders, to actively plan for and manage risks and develop creative solutions as contingency, developing a solution-focused manner• Proactively flagged approaching deadlines, monitoring progress, ensuring updates are available on the status of the event for all involved stakeholders • Spearheaded the planning and execution of logistics of attendance at wedding fairs • Focused on budget management whilst being aware of departmental and business targets• Collated and summarised guest feedback from events and propose growth opportunities