Process assistance applications for government-administered programs such as SNAP, TANF, Medicaid, subsidized childcare, and emergency utility, rental eviction, and home ownership foreclosure relief. Conduct interviews with applicants to evaluate household & financial circumstances. Determine program eligibility. Calculate assistance budgets. Complete all case-related tasks within estimated completion times. Refer clients to employment & training opportunities to help them meet program work requirements. Maintain proficient knowledge of policies & procedures. Mandated reporter.

Reviewing, creating docket cases, and entering conditions of child support, custody, and parenting time court orders into the Michigan Child Support Enforcement System. Process reports with payments on suspense management holds, allocating specific amounts into designated budget “buckets”, conducting administrative, client-requested, and court-ordered case audits involving Excel data entry, utilizing Microfiche to review historical records for auditing purposes, investigating interdepartmental inquiries, conducting client-requested phone appointment for case inquiries, providing secondary coverage of customer-facing support service unit.