Lydia Shellman Email & Phone Number

Lacey, Washington

-Entered patient registration into electronic health records and verify insurance -Answered high volume of phone calls and scheduling needs for six providers-Exhibited customer service skills, patient care and ability to develop a report in patient records -Assisted with hiring and training new staff members for the clinic-Organized office flow to accommodate 80 patients a day- Assisted in providing services that helped improve relief of pain, improve mobility and prevent physical disabilities-Accomplished monthly goals of clinic income for insurance and over the counter- Preformed clinic opening and closing office each day

Greater Nashville Area, Tn

• Assisted in Fall and Pressure Ulcer prevention work for the Adult Hospital • Coordinated monthly and quarterly house wide pressure Ulcer Prevention Survey • Assisted in the development and helped implemented strategic goals to reduce falls with harm and pressure ulcers • Administrative Assistant to Executive Medical Director of Quality and Patient Safety • Monitored and responsible for department credit card • Served as Survey Tracker in command center for 2015 Joint Commission Survey • Assisted in hiring staff for the Adult Performance Management & Improvement Department • Communicate with physicians, physician’s staff, medical records staff, clients, and client’s families to effectively meet client needs • Served as a liaison with other departments across the enterprise and outside agencies.

Athens, Ohio

•Creative planning and organization the 2011, 2012, and 2013 Alumni Awards Gala•Assisting with preparation for the Ohio University Alumni Board of Trustees Quarterly meeting •Administrative assistant duties when needed•Strong verbal communication skills for dealing effectively with all types of personalities •Maintained all records and filed pertaining to the Alumni Associations Board of Trustees •Designed the program layout, color scheme, and contributing to biography writing of the 2012 Gala•Trained in the Alumni's personal server, as well as Microsoft, Excel and PowerPoint •Developed an open house in 2011 to honor of the 30th Anniversary of Konneker Alumni Center

Toledo, Ohio Area

•Contacted volunteers, donors, committee members and vendors for event needs •Assisted with donor qualification program •Provided leads to Major Gifts and Corporate development teams •Travel to surrounding areas to pass out items specific to events and distribute promotional materials•Processing chapter development funds for granting wishes •Assisted in planning and preparation for Walk for Wishes 2013 •Collaborates with the National Events & Brand Campaigns team to develop, manage, and grow core programs•Trained to use Razors Edge

Athens, Ohio

• Led a team of three when putting on special events• Increased media knowledge for the Athens Mail through social media

Master’S Degree, Organizational Communication

Bachelor Of Science, Organization Communication And Health Communication

High School Diploma