Lydia Thomson Email & Phone Number

Worsley, England, United Kingdom

- Respond to and resolve IT issues reported by staff via phone and email- Manage a ticket queue for IT issues submitted through emails- Oversee and manage application licenses- Offer in-person IT support on-site, ensuring quick resolution of issues- Independently manage and prioritise workload to ensure timely resolution of issues

Blackburn, England, United Kingdom

Working as a 1st Line Support apprentice using a ticketing system, my acquired skills include:- Comprehensive knowledge and hands-on experience in various IT disciplines, including hardware, software, networking, programming, and cybersecurity.- Provided exceptional technical support to employees, diagnosing and resolving hardware and software issues promptly and efficiently.- Assisted in system installations, ensuring smooth and error-free implementations, while adhering to best practices and organisational guidelines.- Collaborated closely with experienced IT professionals and team members on diverse projects, actively contributing insights, solutions, and teamwork to achieve project goals.- Actively sought personal and professional development opportunities, seeking feedback, setting goals, and actively engaging in training programs and workshops to enhance technical skills and broaden industry knowledge.

Bolton, England, United Kingdom

As a former Nando's team member, I worked as a waitress and also assisted in the kitchen. As a waitress, I was responsible for greeting customers, taking their orders, serving food and drinks, checking on customer satisfaction, processing payments, maintaining a clean and tidy dining area, adhering to food safety and hygiene standards, and providing exceptional customer service. Effective communication with the kitchen and other staff was essential to ensure smooth and efficient service. In the kitchen, I assisted with food preparation and ensured that orders were accurate and delivered promptly. Overall, my role was to contribute to creating a welcoming and enjoyable dining experience for customers.

Bolton, England, United Kingdom

As a Sales Advisor at Superdrug, I provided exceptional customer service to shoppers by assisting them with product queries and supporting the store's promotional activities. My responsibilities included stocking and replenishing shelves, maintaining a clean and tidy store environment, processing transactions, and managing stock levels by carrying out regular stock checks and accurately reporting any discrepancies. In addition, I also worked night shifts to pick-and-pack online orders. This involved accurately identifying products and fulfilling orders in a timely and efficient manner. Effective communication with other staff members and management was also essential to ensure the smooth and efficient operation of the store. Overall, my contribution as a Sales Advisor was crucial to the success of the store by providing an excellent customer experience and ensuring that all operational activities were carried out effectively.

Bolton, England, United Kingdom

In my role as a hostess and waitress at La Salsa de Tapas, I had various duties such as welcoming customers, escorting them to their tables, taking their orders, serving food and drinks, managing the waiting list, handling payments, and ensuring a clean and hygienic dining environment. I also worked with the kitchen team and other colleagues to ensure that orders were fulfilled accurately and promptly, tables were set up and cleared, and any customer queries were addressed. Overall, my main responsibility was to provide excellent customer service and contribute to creating a comfortable and enjoyable dining experience for all patrons.

Btec, Health And Social Care, Level 3

Level 3 Health & Social Care Extended Diploma

Education record

7 GCSE's: Grades A-C