Operation:-monitor daily store operation and inventory level;-warehouse management;-work closely with sales team, provide timely response regards pricing & customize order placement;-collects and directly reports feedbacks from sales team and delivery team to COO and CEO.-in charge of retail financing program and provide support to sales consultant ;-in charge of furniture insurance coverage program, communicate and provide support to sales team;Purchasing: -communicate with overseas supplier regards order placement & product selection;-manage oversea inventory level and schedule container import with partnered shipping brokerage;-work with in house designer regards product detail selection.Shipping & Delivery:- work with partnered shipping brokerage regards custom clearance & arrange warehouse operation;- warehouse & delivery team management, daily operation supervision.

*Provide excellent customers services *Execute daily banking transaction*Provide brief investment suggestion and refer sales opportunities*Certified with IFC (Investment Fund Canada)

As an admin officer in the newly established location of a reputable badminton club, these are some of the highlights of my job:* Arrange booking for badminton courts & enrollment of professional training classes* Manage membership database which has hundreds of members profile stored* Manage long term booking and maintain good customer relationship with VIP customers* Superb multi-task skills, ability to handle phone calls, walk-in clients and cash machine at the same time* Manage client's account, issue receipt and refund* Inventory management such as restock, internal transfer of supplies* Introduce suitable training program or private lessons to clients* Record customer complains, report to senior manager; provide follow-up and solve problems for clients* Update training schedule, arrangement of office setting and office duties

Established in 1993, SHENZHEN SUNWAY INDUSTRIAL CO., LTD has been specialized in production of comprehensive ranges of stationery, bags, art sets and relative accessories. By having their own factory and a team of highly trained employees, both the company and factory has been well qualified with ISO9001:2000. Job description includes:•Received and processed customer inquiries•Prepared price quote, followed up with purchase orders•Communicated between customer, manufacturer and other individuals to answer questions and solve problems•Adapted to fast changing environment, ability to prioritize job tasks and organize resources•Team work based work environment, ability to cooperate, lead and resolve conflict•Assisted managing director during client consultations (U.S Market), such as provide travel arrangements, interpretation and translation when needed.•The company specialized in mass production of customized gift sets. Major supplier for international corporations.

• Examined and reviewed clients' profile to fill out their immigration applications• Processed and prepared documents, such as government forms• Attended and assisted during clients consultation in an efficient and friendly manner• Identified sales opportunities while answering clients’ inquiries, such as provide additional services• Communicated with clients, supervisor and other individuals to answer questions, disseminate or explain information, take orders and address complaints• Exhibited professional customer service and maintained compliance with the firm’s policy• Adapted to rapidly changing situations, ability to remain calm and redirect the situation• The company is one of the few Toronto law firms that are equally comfortable representing clients before the immigration department, the Canada Border Service Agency, as well as at Tribunals such as the Immigration and Refugee Board, and the Federal Court of Canada.