Lydia Acuña Email & Phone Number

United States

Los Angeles, California, United States

As a Client Success Manager at Cloudbreak Health (formerly UpHealth), I built strong client relationships and implemented strategic healthcare initiatives to enhance patient experiences through better access to language services. I have a solid foundation in client relationship development, business growth, management, and strategic planning.KEY ACHIEVEMENTS: 👉 Managed large healthcare systems and expanded business portfolios by implementing access programs for providers and patients.👉 Optimized workflows using Lean Six Sigma methodologies to deliver cost-effective and efficient language services.👉 Conducted training sessions for in-patient and clinical teams, enabling them to provide inclusive and culturally sensitive care.👉 Helped hospitals achieve better patient flow, leading to increased patient and provider satisfaction.👉 Drove significant ROI and reduced costs while improving patient outcomes.CORE COMPETENCIES:1️⃣ Client Relationship Development: Built and nurtured long-term client relationships with a focus on tailored solutions to drive satisfaction and retention.2️⃣ Business Growth & Management: Successfully grew business portfolios and managed large accounts, aligning strategies with client and company goals.3️⃣ Strategic Planning: Developed and executed initiatives to drive business development and enhance patient outcomes.4️⃣ Services Implementation: Oversaw the seamless implementation of services, ensuring high user adoption and operational efficiency.5️⃣ Lean Six Sigma & Process Improvement: Applied Lean Six Sigma methodologies to optimize processes, reduce costs, and improve service delivery.6️⃣ Salesforce Proficiency: Managed client relationships, tracked success metrics, and streamlined operations using Salesforce.I am committed to improving healthcare accessibility and delivering impactful solutions for diverse populations, creating more inclusive healthcare environments.

Senior Partner Success Manager at UpHealth (previously know as Language Access Network or Cloudbreak Health) with experience in the Healthcare industry. As a Sr. Partner Success Manager, I spearheaded the development and management of strategic B2B partnerships of our Telehealth service, MARTTI (My Real Time Trusted Interpreter). KEY ACHIEVEMENTS: 👉 Contributed to a 213% growth in revenue across hospitals and health systems in the states of CA and UT.👉 Managed the entire sales, implementation and partner relationship cycle, including identifying top prospects, developing business cases, and closing an average of $6M+ in annual contracts.👉 Developed and implemented scalable processes to optimize client operations, significantly reducing costs through Lean Six Sigma methodologies.👉 Onboarded and mentored new employees, fostering a collaborative and growth-oriented work culture.👉 Led cross-functional collaboration to align partnership strategies with company objectives, enhancing workflow efficiency and driving client satisfaction.CORE SKILLS: ✅ Client Relationship Development✅ Business Growth & Management✅ Strategic Planning✅ Services Implementation✅ Salesforce✅ In-Patient & Clinical Team TrainingsWith our help, Hospitals can achieve:💫 Better patient flow, and increased patient and provider satisfaction.💫 A significant ROI, and reduce costs while driving improved outcome.💫 Reduced costs of care and better care coordination for Insurers.💫 Improved financial performance & sustainability for hospitalsMARTTI does far more than providing industry-leading video remote interpreting services to 800 hospitals and medical facilities around the country. We help improve their operations, financial performance and the quality of care for their Limited English Proficient (LEP), Deaf and Hard-of-Hearing patients.

San Diego, California, United States

Senior Partner Success Manager at MARTTI (previously know as Language Access Network) with experience in the Healthcare industry.Martti is the leader among medical communication companies in the United States that specialize in Language Services. MARTTI unique platform, which stands for "My Accessible Real Time Trusted Interpreter" is available in over 8,000 video endpoints nationwide. MARTTI helps providers create an adequate language plan in order to take care of their Limited English Proficient (LEP) and Deaf and Hard of Hearing patient populations. Providers have access to an interpreter within 90 seconds of reaching out via MARTII. Our services are available 24/7/ 365 days. We have over 60 languages in Video and about 250 languages available in audio only.CORE SKILLS:✅ Client Relationship Development✅ Business Growth & Management✅ Strategic Planning ✅ Services Implementation ✅ Salesforce✅ In-Patient & Clinical Team Trainings

Los Angeles, California

In the summer of 2013, I took on the role of President and became a founding member of CharmRoom.com, a crowd-sourced advice platform that connected young women with experts in beauty, health, and life advice. As President, I was responsible for the company’s overall management, branding, public relations, and strategy execution. I successfully adopted a lean and flexible approach to tech entrepreneurship, demonstrating adaptability that has been valuable across various industries.KEY ACHIEVEMENTS:👉 Strategic Partnerships and User Acquisition: I built strategic partnerships from the ground up, significantly contributing to user acquisition efforts. During the platform’s beta launch, my initiatives helped secure over 50,000 leads within just one week, driving initial traction and engagement.👉 Cross-functional Leadership: I provided hands-on support across customer service and partner relations, demonstrating a customer-first mindset and adaptability in a fast-paced environment. This approach ensured strong relationships with both users and partners, vital for the platform’s growth.👉 UX/UI Design and Marketing Strategy: I led all aspects of UX/UI design, marketing strategy, and partnership relations. My focus on creating a seamless user experience and a cohesive brand message contributed to the platform’s overall growth and user retention.CORE SKILLS:✅ General Management: Oversaw the company’s operations for the beta launch, including user acquisition strategies and seed round fundraising efforts.✅ User Experience and Interface Design: Directed the redesign of the site to simplify the user interface, enhancing user experience and engagement✅ Partnership Development: Recruited industry experts, developed partnership programs, and established brand relationships that supported CharmRoom.com’s market positioning and credibility.

Greater Salt Lake City Area

As Director of Sales at VIDA Tequila, I led the company’s business development and sales strategy across key markets, including Miami, New York City, and Chicago. I was responsible for managing distributor relationships, leading a sales team, and expanding the brand’s market presence. KEY ACHIEVEMENTS:👉 Market Expansion Strategy: Developed and executed a targeted business development strategy for Miami, New York City, and Chicago, which enhanced VIDA Tequila’s market footprint and brand visibility in these competitive regions.👉 Distributor Account Management: Managed 25 distributor accounts, driving alignment on sales goals, optimizing product placement, and strengthening partnerships to boost market penetration.👉 Sales Team Leadership: Led a sales team of 12 professionals, focusing on training, performance management, and motivation to achieve and exceed sales targets. Implemented tracking systems to maintain alignment with sales objectives and foster a high-performance culture.👉 New Account Generation: Secured 26 new accounts within a target market valued at over $10 million, significantly expanding the company’s reach and contributing to revenue growth through strategic relationship-building and effective negotiation.CORE SKILLS:✅ Business Development: Skilled in crafting and executing growth strategies tailored to diverse markets to drive expansion and brand recognition.✅ Account and Relationship Management: Expertise in managing distributor accounts and cultivating strong relationships to ensure mutual success and sustained growth.✅ Sales Team Management: Proven leadership in developing and managing a high-performing sales team, driving results through strategic guidance and continuous support.✅ Market Penetration and Growth: Strong track record in acquiring new accounts and driving revenue by leveraging market insights and relationship-building.

Salt Lake City, Utah

As a Partner and Mortgage Broker at BW Capital, I was key in expanding our presence in Salt Lake County, particularly within the Latino community. My role focused on developing effective marketing strategies, managing a skilled team, and overseeing the mortgage brokerage process to drive growth. I effectively built a thriving business in a niche market, managed complex financial operations, and led a high-performing team. My strategic marketing, client relations, and loan origination efforts significantly contributed to our brokerage growth and success.KEY ACHIEVEMENTS: 👉 Market Expansion and Client Development: Built a strong foundation in marketing by targeting the Latino community, a niche market with few female leaders. Successfully grew a large client base through targeted outreach and community engagement.👉 Loan Origination and Financial Oversight: Led a bilingual team to originate about 500 loans for 500 families over three years, with an average loan size of $250,000, totaling $125 million. Managed the entire financial analysis process, including pricing and loan submissions, ensuring accuracy and compliance.👉 Team Leadership and Sales Management: Managed a 10-person office staff focused on sales and marketing to the Latino population in Salt Lake County. Developed and motivated the team to achieve strong sales results and deliver exceptional client service.CORE SKILLS:✅ Marketing and Community Outreach: Developed tailored strategies that drove engagement and established BW Capital as a trusted partner in the Latino community.✅ Financial Analysis and Loan Processing: Skilled in overseeing financial analysis, pricing, and submissions to optimize operations and achieve high approval rates.✅ Team Leadership: Effective in leading and developing a bilingual team, fostering a culture of growth and client satisfaction.

Miami/Fort Lauderdale Area

As Miss US Latina 2003, I had the honor of representing Latinas living in the United States on a national and international stage. Throughout my year as titleholder, I engaged in various events and contests, promoting cultural pride and empowering the Latina community. As Miss US Latina 2003, I had the privilege of showcasing the strength and diversity of Latinas in the United States. My role as a cultural ambassador and advocate provided invaluable experience in public representation, leadership, and cross-cultural engagement, furthering the visibility and impact of Latina voices.KEY ACHIEVEMENTS: 👑 National Representation: Served as a cultural ambassador, representing the diverse and vibrant community of Latinas in the US at numerous events, fostering unity and pride.👑 International Participation: Competed in the Miss America Latina del Mundo pageant in Playa del Carmen, Mexico, in November 2003, where I placed 8th among a highly competitive field of international contestants.👑 Community Engagement: Participated in multiple community events and public appearances, advocating for issues important to the Latina community and serving as a role model to young women across the country.SKILLS HIGHLIGHTED: ✅ Public Speaking and Representation: Developed strong public speaking skills and represented the Latina community with poise and confidence on both national and international stages.✅ Cross-Cultural Communication: Engaged with diverse audiences and contestants, promoting cultural understanding and exchange.✅ Leadership and Advocacy: Used my platform to advocate for Latina representation and empowerment, inspiring others through my public role and community involvement.

Ciudad Obregón Area, Mexico

At the age of 20, I began co-hosting the “Buenos Dias” morning news show, which aired daily at 6 a.m. In this role, I engaged viewers with lively and informative content while also producing and editing my own segments, showcasing versatility in a fast-paced media environment. As Co-Host of “Buenos Dias,” I combined my passion for journalism with hands-on production and editing, contributing to a dynamic morning news program. This role strengthened my skills in broadcasting, content creation, and audience engagement, laying a strong foundation and work etiquette. KEY ACHIEVEMENTS: 👉 Co-Hosting: Delivered daily news, weather, and feature segments, maintaining an engaging on-air presence to connect with viewers and keep them informed.👉 Content Production: Produced and edited my own televised material each morning, from researching and scripting to final edits, ensuring content quality and relevance.👉 Story Development: Collaborated with the team to create fresh and compelling content tailored to audience interests, balancing newsworthiness with entertainment.👉 Live Reporting and Interviews: Conducted live interviews and on-site reporting, adapting to breaking news and maintaining professionalism in dynamic situations.CORE SKILLS:✅ Broadcast Journalism: Developed strong on-air communication skills, presenting news clearly and engagingly.✅ Multimedia Production: Enhanced abilities in video production and editing, creating polished content under tight deadlines.✅ Creative Storytelling: Gained experience in crafting compelling narratives from concept to on-air presentation.✅ Time Management: Thrived in a fast-paced environment, balancing co-hosting duties with producing and editing original content.

Ciudad Obregón Area, Mexico

As Co-Host of “Las Noticias del Mediodía” at Grupo García de León Radio Station, I was responsible for delivering live midday news and creating engaging content for a broad audience. My role combined on-air broadcasting with content production to provide timely and accurate news coverage. This role honed my skills in broadcasting, news production, and live reporting, contributing to my professional and personal growth.KEY RESPONSIBILITIES: 👉 Co-Hosting: Delivered daily news, breaking updates, and feature stories with an engaging on-air presence, keeping listeners informed and engaged.👉 Content Production: Produced and edited news segments, from researching and writing stories to finalizing content for broadcast, ensuring relevance and quality.👉 Story Development: Worked with the editorial team to develop timely and impactful news stories, balancing audience interests with journalistic standards.👉 Interviews and Live Reporting: Conducted live interviews with guests and experts, offering diverse perspectives and real-time coverage of current events.CORE SKILLS:✅ Broadcast Journalism: Improved on-air communication skills, delivering news in a clear and engaging manner.✅ Content Creation: Enhanced abilities in writing, producing, and editing radio segments under tight deadlines.✅ Research and Reporting: Gained experience in researching, interviewing, and delivering accurate news.✅ Adaptability: Thrived in a live radio environment, quickly adapting to breaking news and dynamic situations.

Bachelor Of Science - Bs, Latin American Studies And Political Science

Latin American Studies & Political Science

Economics & Communications

Economia Y Finanzas

Education record