Lydia D Bailey Email & Phone Number

Charlotte, North Carolina, United States

• Partner with the Global Chief Supply Chain Officer to execute the Annual Operating Plan (AOP) and Capital Expenditure (CapEx) planning, driving critical initiatives across global markets to enhance operational performance and efficiency.• Spearheaded a $24M improvement in free cash flow through Supply Chain Financing (SCF) and extended vendor payment terms.• Introduced a structured project intake process to align initiatives with strategic goals.• Developed project management… Show more • Partner with the Global Chief Supply Chain Officer to execute the Annual Operating Plan (AOP) and Capital Expenditure (CapEx) planning, driving critical initiatives across global markets to enhance operational performance and efficiency.• Spearheaded a $24M improvement in free cash flow through Supply Chain Financing (SCF) and extended vendor payment terms.• Introduced a structured project intake process to align initiatives with strategic goals.• Developed project management workflows and tools to equip cross-functional teams with practical frameworks, enhancing their efficiency in project execution and ensuring strategic alignment.• Introduced a resource capacity model and project dashboard, providing leadership with actionable insights to prioritize projects and optimize resource allocation.• Led process optimization efforts, including technology upgrades, factory workflow enhancements, and CAPA resolution, achieving significant efficiency gains in manufacturing, logistics, and food safety compliance. Show less

Charlotte, North Carolina, United States

• Partnered closely with senior executives, including the President of BSNA, Vice President of Customer Support, and Vice President of HR, to drive critical initiatives that ensured organizational success and resilience during periods of high-pressure change and transformation.• Led efforts to recover from a significant cybersecurity incident, coordinating with cross-functional teams to implement rapid-response strategies, restore operations, and safeguard business continuity.• Designed… Show more • Partnered closely with senior executives, including the President of BSNA, Vice President of Customer Support, and Vice President of HR, to drive critical initiatives that ensured organizational success and resilience during periods of high-pressure change and transformation.• Led efforts to recover from a significant cybersecurity incident, coordinating with cross-functional teams to implement rapid-response strategies, restore operations, and safeguard business continuity.• Designed and managed strategic workflows and dashboards to provide leadership with actionable insights, streamlining decision-making and enhancing operational efficiency.• Directed cross-functional teams to execute enterprise-wide process improvements, leveraging Lean Six Sigma methodologies to optimize performance and align initiatives with organizational goals.• Acted as a trusted strategic advisor to executive leaders, ensuring seamless execution of high-priority objectives by managing resources, delegating tasks, and aligning stakeholder priorities. Show less

Atlanta, Georgia, United States

• Partnered with senior leaders to implement strategic plans for adopting new technologies that supported customer growth, increased credit card sales, and enabled employees to practice interactions without impacting real customer experiences.• Coordinated relationships with external vendors and internal teams to address enterprise-wide needs, enhance learning and development, and foster effective communication within leadership, staff, and customer interactions.• Leveraged AI-driven… Show more • Partnered with senior leaders to implement strategic plans for adopting new technologies that supported customer growth, increased credit card sales, and enabled employees to practice interactions without impacting real customer experiences.• Coordinated relationships with external vendors and internal teams to address enterprise-wide needs, enhance learning and development, and foster effective communication within leadership, staff, and customer interactions.• Leveraged AI-driven solutions to improve peer and customer communication, directly enhancing customer and employee retention while providing scalable training opportunities.• Supervised In-Flight teams to ensure compliance with FAA regulations and corporate policies, providing clear expectations and actionable reminders to maintain high-performance standards. Show less

Charlotte, North Carolina

• Directed a team of practitioners to execute corporate wellness programs that boosted employee productivity and business performance.• Coordinated multi-location teams to ensure consistent execution of wellness strategies, resulting in increased revenue and strengthened partnerships.• Leveraged data insights to evaluate the impact of wellness initiatives, aligning programs with strategic business goals and identifying opportunities for continuous improvement.

Charlotte, North Carolina

• Presented real data to local companies showing how massage therapy can increase revenue for their business. Proving employee wellness which directly impacts revenue. Achieved 100% adoption of creating wellness program contracts with 3rd party companies• Coordinated with and managed wellness teams across different locations to ensure consistent implementation of wellness strategies• Collected data to assess business performance pre and post wellness strategy; events proved to… Show more • Presented real data to local companies showing how massage therapy can increase revenue for their business. Proving employee wellness which directly impacts revenue. Achieved 100% adoption of creating wellness program contracts with 3rd party companies• Coordinated with and managed wellness teams across different locations to ensure consistent implementation of wellness strategies• Collected data to assess business performance pre and post wellness strategy; events proved to significantly increase revenue for 3rd party companies and increase spa revenue Show less

Washington D.C. Metro Area

• Directed a cross-functional team of data analysts, accountants, sales executives, and project managers to develop a two-year strategy that achieved a 25% increase in Comcast Cable’s commercial client portfolio.• Designed tailored business models and IT solutions that empowered small to mid-sized businesses to maximize new server capabilities, driving significant revenue growth.• Delivered customized IT strategies to optimize operational efficiency and scalability, aligning solutions… Show more • Directed a cross-functional team of data analysts, accountants, sales executives, and project managers to develop a two-year strategy that achieved a 25% increase in Comcast Cable’s commercial client portfolio.• Designed tailored business models and IT solutions that empowered small to mid-sized businesses to maximize new server capabilities, driving significant revenue growth.• Delivered customized IT strategies to optimize operational efficiency and scalability, aligning solutions with client goals to support long-term business development. Show less

Mcclean, Va

• Utilized MS Excel and Access to deliver key data points to assist leadership with increasing profits. Compiled all data and reduced it to short presentations due to limited time. These reports helped the organization track sales and identified ways to increase profit • Improved market analysis by focusing on market growth trends and highlighting these figures to leadership. This element alone increased sales by more than 5%• Guided mortgage sales growth by drafting appropriate data… Show more • Utilized MS Excel and Access to deliver key data points to assist leadership with increasing profits. Compiled all data and reduced it to short presentations due to limited time. These reports helped the organization track sales and identified ways to increase profit • Improved market analysis by focusing on market growth trends and highlighting these figures to leadership. This element alone increased sales by more than 5%• Guided mortgage sales growth by drafting appropriate data using advanced Excel features and cohesively presenting this data to leaders, which directly affected business decisions Show less

• Efficiently refinanced 100% of customer cases by using all my resources to qualify each home for eligibility• Created an accelerated refinance process to be completed within two weeks to accommodate military customers. This process included giving customers short turnaround times and requested more than the minimum supporting documents so that, as an expert, I could choose the best items to put in their package • Improved refinance process that eliminated guesswork for customers and… Show more • Efficiently refinanced 100% of customer cases by using all my resources to qualify each home for eligibility• Created an accelerated refinance process to be completed within two weeks to accommodate military customers. This process included giving customers short turnaround times and requested more than the minimum supporting documents so that, as an expert, I could choose the best items to put in their package • Improved refinance process that eliminated guesswork for customers and led to a greater than 25% increase in customers returning for future refinance opportunities Show less

• Partnered with Vice Presidents on a post-remediation change management project to write judgment affidavits to correct customer contracts that were previously falsified• Developed procedures to instruct how to manage the judgment affidavit mailbox and trained individuals taking over the process as we advance• Promoted to an officer of Wells Fargo due to company need and by exceeding performance expectations• Outperformed peers and used superior communication and emotional… Show more • Partnered with Vice Presidents on a post-remediation change management project to write judgment affidavits to correct customer contracts that were previously falsified• Developed procedures to instruct how to manage the judgment affidavit mailbox and trained individuals taking over the process as we advance• Promoted to an officer of Wells Fargo due to company need and by exceeding performance expectations• Outperformed peers and used superior communication and emotional intelligence skills to maintain positive relationships with investors and attorney’s; enabling foreclosure portfolios to stay current• Chaired to streamline the reverse mortgage foreclosure process. Organized and cross-functionally managed a team of expert data analysts and mortgage processors to close all reverse mortgage accounts• Managed SharePoint and other internal software to facilitate and implement change strategy to address all defaulted reverse mortgages Show less

Belmont, Nc

Assisted a designated admissions counselor in coordinating special campus events, executed in depth campus tours, and encouraged prospective students to attend Belmont Abbey College.