Lydia Dominguez Email and Phone Number

Helping those who are struggling with homelessness overcome barriers to achieve stable and permanent housing.

Coordinated and implemented the Volunteer Income Tax Assistance program and gave recommendations for future programming.

Handled several calls per day for insurance campaigns in sales and member servicing. Effectively communicated with members and potential members to ensure accurate policy and billing information were being given to the members over a multi phone line. Directed or took ownership of calls while establishing rapport with members with active listening and probing skillsRecorded member interactions of inquiries, complaints, or comments in detail.Helped members with their billing claims by both explanation of bills, and took action when bills were inaccurate working with providers while following company/client guidelines and procedures.Used a computer and internet to gather information operating several screens simultaneously.

Received 20+ calls per day for two technical campaignsConferred with customers to provide information about products, services, and take or enter orders, cancel accounts, reset passwords, or obtain details of complaintsChecked to ensure that appropriate changes were fulfilled to resolve customers’ issues.Established rapport with customers using courteous telephone etiquette, empathy, patience, and professionalism.

Collected pertinent information and entered this information into a database system.Performed mass mailings and other general office duties

Patrolled clients premise and adjacent areasChecked identification cards before admitting employees or visitors into the buildingKept an hourly log of on goings and emergencies