Lydia A. Fahrer Email & Phone Number

Miami/Fort Lauderdale Area

• Serve as Lead for all website and development related projects• Member of leadership team representing retainer clients, hourly accounts and corporate projects• Organize, track, implement and manage all day-to-day programs and projects for clients in professional manner • Participate on discovery client calls, produce proposals and provide pricing with proper mark-ups • Generate tutorial guidelines and co-host website training calls for all new and existing website projects • Complete website updates in WordPress and DNN, including page buildouts • Create weekly/monthly client email newsletters based on client activity in Mailchimp

Miami/Fort Lauderdale Area

• Acted as liaison between the client and the production staff for branding, email campaign and website projects • Provided monthly forecast revenue for retainer clients, hourly accounts and incoming corporate projects to COO• Served as Lead for the Marketing team for external marketing • Handled website updates in WordPress and DNN, including copy and image changes, blog posting and browser testing • Led tradeshow and conference initiatives with internal timelines, weekly meetings, creation of marketing collateral and communication with conference center and shipping vendors • Worked as Lead on Holiday Committee for internal social events, quarterly management meetings and annual holiday party

Miami/Fort Lauderdale Area

• Mentored and trained Account Coordinators in client relations, WordPress, DNN, Mailchimp and Emma • Managed day-to-day client needs for marketing programs and projects

Miami/Fort Lauderdale Area

• Oversaw external process of vendor and contractor activities • Responded to client requests and complaints in a timely and professional manner • Proactively sought resolutions and aided internal teams to meet deadlines and goals for all aspects of client work

Miami/Fort Lauderdale Area

• Provided quality assurance to client projects including reviewing, testing and overseeing submitted change requests • Entered projects in the company management system and managed those project tasks and completions

Miami/Fort Lauderdale Area

• Worked in customer service to provide clerical support for Partners and Senior Accountants• Answered phones, updated existing client files, prepared new client files, trained new employees, provided input for implementation of new marketing programs• Worked front desk to receive confidential client information, tax forms and payment• Fulfilled client expectations for service to provide an exemplary experience• Worked extensively with Word, Excel, Outlook and Access

Miami/Fort Lauderdale Area

• Provided basic administrative support to Account Manager and Associate Partners• Aided in firm's online marketing efforts by posting content, reviewing blog comments and monitoring social media• Prepared presentations, reports and other deliverables in Microsoft Office and InDesign• Managed contact information in contact management system

Miami/Fort Lauderdale Area

• Worked 30 hours per week in stocking inventory, helping customers, answering phones, delivering prescriptions, and other activities to aid in function of daily business• Utilized Microsoft programs and design skills for advertising flyers and mailers

Bachelor'S Degree, Advertising, Psychology

Activities and Societies: Catholic University of America Phi Eta Sigma Honors Program

High School

Activities and Societies: AP Program, Key Club, Robotics Team, Varsity Golf Team