Spearhead daily operations for the Industrial team. Supervise as many as 10 team members. Manage and resolve all escalations in accordance with stated policies and procedures. Lead training and provide mentorship for new and existing team members with respect to order management. Serve as a subject matter expert regarding supply chain and logistics management. Continually collate and analyze customer and logistics data with a view to implementing process improvements that relate to key performance indicators and service level agreements. Implemented new backup procedures which facilitated a 30% increase in service levels.

Responsible for managing both frontline staff and the group sales department encompassing a multitude of managers. Ensured the delivery of exceptional customer service to provide over one million annual visitors with an ideal experience. Established new processes to improve cash handling and balancing procedures. Served as primary point of contact pertaining new ticketing installation for admissions. Collaborated with marketing, membership, and accounting teams to define pricing and promotion of new packages. Successfully increased sales by 50% through the implementation of online sales.

Managed Group Sales department. Responsible for all ticketing- ensuring prices and events were correct and ready for sale. Worked closely with Director to ensure all department goals were met.

Responsible for increasing ticket sales by introducing new sales channels. Ensured all events, prices and price types were correct and ready for sale for both Ticketmaster (admission sales ) and Vista (Group sales).

Ensured all phone calls were answered quickly and efficiently. Ran nightly sales reports. Work with Ticketmaster to ensure all events were set up correctly. Supervised a staff of 8.

Evaluate clients usage of Ticketmaster software and advise on improvements to increase efficiency and sales. Also translate clients ticketing needs to Ticketmaster to ensure the software is being used to maximum potential.

Managed a fast-paced department with over 100 clients and 60K events yearly. Supervised a staff of 8 professionals. Directed complex projects from conception to fully operational status. Trained staff to provide excellent support and service to diverse clients.

Managed relationships and provided excellent customer service with over 15 clients. Ensured all client events were correctly programmed and went on sale on time. Able to multi-task and exceled in a fast paced environment. Proficient in Ticketmaster Classic and PCI.

Supervised a staff of 20 employees including 3 supervisors. Resolved escalated customer issues. Interviewed and hired all new staff. Responsible for maintaining an acceptable abandonment rate.