Lydia Fourdrain Email & Phone Number

Barcelona, Catalonia, Spain

Greater Barcelona Metropolitan Area

• Processing customers’ orders with ERP system Oracle
• Always working in close collaboration with Sales’ department
• Tracking deliveries and solving issues, customers' complaints
• Ensuring invoice management in collaboration with Finance department

Barcelona, Catalonia, Spain

• Delivering overall day-to-day administrative duties including contracts with students, timetables, by effectively communicating through phone and emails
• Resolving queries in a timely manner
• Increasing school awareness by promoting on social medias and through public relations

Barcelona

• Organised business travel within the MICE market (Meetings, Incentives, Conferences & Exhibitions) with international clients (Europe, USA, Middle East), mainly pharmaceutical companies and other business travel.
• Oversaw group logistics including accommodation, meeting rooms, transport, dinners, excursions and shows
• Contracted and negotiated with a large range of suppliers such as hotels, restaurants and agencies
• Managed entire budget, billing and… Show more
• Managed entire budget, billing and payments in collaboration with finance department
• Assisted groups from 20 to 200 people on-site during events and European pharmaceutical congresses Show less

Barcelona, Spain

• Oversaw the Premium personalized services for high-end Mercedes-Benz clients, B2C
• Managed reservation process of hotels, restaurants & events, B2B
• Ensured resolution of inquiries in navigation, general information and complains in timely manners
• Improved the system performance by consistently providing feedback to the executive management

Kuwait City, Kuwait

• Managed personal services for high-end clients & VIP guests of luxury hospital with 5* hotel services
• Supervised 30 staff members at front desk, concierge & doormen
• Created corporate action plans for the biggest companies of Kuwait including oil, banks, retails, B2B
• Increased the brand awareness/visibility of products and services by organising open days
• Boosted sales by delivering high-quality services while consistently taking follow-up with the customers
• Developed… Show more

Kuwait City, Kuwait

• Accomplished 6 months internship as part of my Bachelor in Hospitality Management & Tourism
• Organized trainings for Guest Relations for up-selling our hospitality services
• Created a cross-selling project of the medical services
• Changed procedure of Banyan Tree Spa vouchers to increase capture rate and customers’ loyalty

French Polynesia

• Promoted and increased the client loyalty by delivering excellent personal customer services
• Responded and resolved client’s queries and complains within time and according to the company policies

London, England, United Kingdom

• Enhanced the customer experience for high-end and general passengers by efficiently dealing with complex issues under pressure, B2C
• Exceeded customers’ expectation at ticket office while selling tickets with the GDS Opera system
• Saved passengers time by efficiently managing and resolving the operations and queue-related issues at check-in and boarding
• Identified, owned and resolved passengers’ complains within time, resulting in increasing customer satisfaction
• Maintaining… Show more
• Maintaining security in the terminal Show less

London, England, United Kingdom

• Developed public relations with record stores, bars and during events, festivals
• Managed the main door and responsible for money collection: 1500 guests on Saturday nights
• Boosted the sales as bartender

London, Royaume-Uni

• Delivered outstanding dedicated food and beverage service in Premium and Business class on board Eurostar trains
• Controlled and welcomed passengers at boarding efficiently in a timely manner
• Maintained security on-board, above all in the Eurotunnel

Saint Jean De Monts (France)

• Supervised a team of 6 staff members
• Delivered excellent service to mainly English holiday makers of 4* campsites, former "Haven Europe group"
• Controlled the stock with efficiency

Saint Jean De Luz (France)

• Nightclub & cocktails bar
• Events organisation to increase the frequency at winter time
• Research of sponsors, promotion with shops and bars, public relations

Bachelor'S Degree, Hospitality Management And Tourism - Licence Professionnelle Hôtellerie Et Tourisme

Activities and Societies: Yoga, scuba-diving, diving, trekking. 8 months full-time courses: hospitality management, human resources.

Certificate, Worldwide Travel And Tourism Destinations

Part-time course

Master'S Degree In Marketing, Trade & Sales - Duta Diplôme Universitaire De Technologie Approfondie, "Marketing-Commerce-Vente"

Bts - Brevet De Technicien Supérieur "Action Commerciale"

Higher diploma/Technical degree in sales, merchandising and related marketing operations

Baccalaureat "C" - A Level, In Mathematics, Physics, Chemistry And Biology

Activities and Societies: Art design and photo shop club member.