Lydia French Email & Phone Number

Framingham, Ma, Us

Minneapolis, Mn, Us

Pittsburgh, Pa, Us

Leadership• Motivate and inspire the team by delivering a compelling vision and purpose which encompasses American Eagle Outfitter’s Core values.• Act as the leader on duty and consistently models the brand customer service standards and Customer First selling behaviors.• Build and support effective relationships with associates, peers and supervisor to effectively lead positive change.Drive for Results• Create and manage the execution of the store business plan to drives KPI results and maximizes business opportunities to include CRM, Loyalty and technology.• Manage the controllable components of the P&L to achieve all store financial and expense targets.• Analyze reporting and daily sales trends to make real-time strategic business decisions to drive results.• Lead the use of technology to enhance customer engagement and drive KPI results (BOSS, Store to Door, Social Media)• Builds customer loyalty through in-store experience, utilization of social media and email capture.Talent Management• Recruit, hire, develop and retain a high performing management and associate team.• Teach, train and coach the store management team through successful completion of MDP to develop future leaders for the company.• Consistently assess and provide ongoing performance feedback on LOD skills, job accountabilities and Success Factors through real-time coaching, scheduled touchbases, individual development planning and the performance review process.• Leads the annual review process for store management and associate team.• Drive employee by recognizing and rewarding employees for outstanding performance.Visual & Operational Execution• Maintain company br Develops successioand standards of neat, clean and organized sales floor, cash wrap and fitting room ensuring store environment is safe for employees and customers.•Ensure store audit compliance and shrink results meet company loss prevention standards.

New York, Ny, Us

As the General Manager of my mall-location, I am responsible for creating and executing a business plan to achieve store performance goals which include achieving sales budget, building market share, as well as other Company defined goals. Through collaboration with my District Manager and my store team, I analyze operational processes, customer trends and business results to determine appropriate actions necessary to achieve our business objectives. I teach and coach behaviors to my management team which enables a high performing team to consistently deliver a best-in-class customer experience. I lead a team of Assistant Managers, Specialists and Sales Associates. I have autonomy, possess independent judgment and discretion in leading my team of managers and associates to achieve and exceed the goals / strategies of our store; inclusive of making quality talent and business decisions in support of the GAP Brand Vision.

Houston, Tx, Us

• Carry out the dressbarn mission to "Inspire women to look and feel beautiful"!• Supervise and manage all aspects of the store operations to maximize sales• Implement visual standards and directives• Train and develop associates in all phases of store business including operations, merchandising and sales training, but most importantly how to achieve personal sales excellence and provide exceptional customer experiences• Motivate, recognize and reward sales associates and management team• Leverage all benefits of an omnichannel business platform to profit our store and customer• Encourage and share faster, better and more efficient business ideas• Build local connections to drive name recognition and loyalty through outreach and social media• Continuously network and recruit passionate associates, dedicated to exceeding customer expectations and achieving personal sales excellence• Lead by example!

Bellevue, Wa, Us

Managed a profitable cell phone business with intense local competition.Responsibilities and accomplishments include:Day-to-day operational functions using PC.Continually learning new products and systems.Hiring, motivating, and retaining quality commission sales associates.Creating multiple business partnerships to generate additional sales/traffic.Setting a company record for sales generated by a store-created event.Demonstrated

Manhattan, Kansas, Us

Communicated with clients to create informational web pages that were clear, concise, and efficient. Daily use of PC to organize large amounts of data, write and edit documents, and to create user friendly designs.

Minneapolis, Minnesota, Us

Successfully managed a specialty bed store in a highly competitive market.Responsibilities and accomplishments include:Ensuring outstanding customer service while maintaining sales floor presentation standards.Using strong merchandising techniques to create displays and promotions.Exceeding store sales goal for 15 consecutive months.Working with mall and community to increase brand awareness and store traffic. Presenting educational seminars to surrounding businesses.Training Kansas/Nebraska stores to increase average sales ticket with add-on merchandise.Demonstrated

Chicago,, Il, Us

Department. Manager - Appliances/Electronics then Store Operations Manager. Responsibilities and accomplishments include:Controlling expenses of a $40 million volume store to within company expectation.Improving shrink from +3.5% to <1%.Supervising specialty teams including: Cashiers, Replenishment and Merchandising Teams, Office staff, and Warehouse personnel.Increasing Electronics/Appliances dept. annual sales volume from $8 million to $13 million.Winning the Salina Journal's "Salina's Favorite Appliance Dept." Award. Improving employee retention to 90%.Demonstrated

Managed a successful Fine Jewelry department within a department store.Responsibilities and accomplishments include:Hiring, training and motivating team of commission sales professionals.Maintaining stock levels to support advertising and local market needs.Creating elegant and inviting displays.Establishing high standards for customer service and earning repeat business.Controlling payroll and strict inventory management.Demonstrated

Supervised 3 store managers while leading my own mall-based computer and software store.Responsibilities and accomplishments include: Leading new store-opening and remodel teams.Resolving escalated customer service and associate issues.Supporting and training retail store managers in all aspects of managing a store.Ensuring perfect execution of company advertised promotions in multiple stores.Working with malls and local community to increase traffic and sales.Received recognition from company president for achieving +$100,000 month sales in new store.Completing Human Resource documentation to include new-hire, performance reviews, disciplinary actions, and dismissals.Time-Management, Organizational Skills, Personnel Documentation