Lydia Binnig Email & Phone Number

• Performed duties of Operations Manager for approximately one year including during the Arnold Sports Festival.• Communicate with other departments and building partners, anticipating the needs of event clients and internal clients.• Create plans to ensure processes are completed and all needs are met effectively and efficiently.• Manage housekeeping supply and event equipment inventory including ensuring Preventative Maintenance actions are completed.• Create the weekly schedule for building employees and labor number requests for all temporary contractors.• Track bi-weekly set-up flow to determine operational needs for production meetings and discussions with Event Managers.• Assist with the management of 35+ building employees and anywhere from 30 to 100 daily temporary employees.• Conduct recurring meetings and training with department staff.

Columbus, Ohio

• Supervise 5-20 Changeover Laborers and Housekeepers (full time, part time, and temporary) during event preparation/set-up, day-of maintaining, and tear-downs/post-event clean up• Communicate interdepartmentally to anticipate and accommodate the needs of the client as well as relay task progress information through pass downs within the Operations Department• Implemented a housekeeping inventory system to ensure proper levels of product are maintained• Created a master checklist and spreadsheet to track cleaning machine maintenance• Develop training programs for new hire onboarding and continuous improvement• Fill out and file paperwork such as temporary employee timesheets, training sign off forms, etc.

Columbus, Ohio Area

• Restocked product both back of house and on the floor including unloading product shipments• Assist customers in finding products using a knowledge of the brand, individual products, and store layout• Rang up customer orders and informed them of any relevant promotions• Counted out and opened registers and made safe deposits to assist with store opening/closing

Armstrong Student Center - Oxford, Ohio

• Worked with teams of 4-6 to set up event spaces accurately based on diagrams and event information• Provided quality customer service through interpersonal skills as well as a working knowledge of the building, technology, and resources to anticipate needs of clients and solve any arising issues• Made time-sensitive problem-solving and troubleshooting decisions during setups, teardowns, and events• Worked in other areas as needed, including as Ambassador, Building Manager, and Red Zone Team Member• Assisted professional staff in the interviewing process for hiring additional EPT members• Trained and lead EPT members as well as other building employees on procedures and building policies• Evaluated a portion of EPT members twice a year• Worked to optimize procedures and storage organization for ease of use in everyday building operation

Armstrong Student Center

• Worked with teams of 4-6 to set up event spaces accurately based on diagrams and event information• Provided quality customer service through interpersonal skills as well as a working knowledge of the building, technology, and resources to anticipate needs of clients and solve any arising issues• Made time-sensitive problem-solving and troubleshooting decisions during setups, teardowns, and events• Worked in other areas as needed, including as Ambassador, Building Manager, and Red Zone Team Member

Westerville, Ohio

• Worked on the line efficiently preparing quality food to meet corporate standards• Worked in the dining room as needed to assist with serving food to customers• Ensured overall customer experience and satisfaction