Lydia Binnig Email & Phone Number

• Performed duties of Operations Manager for approximately one year including during the Arnold Sports Festival.
• Communicate with other departments and building partners, anticipating the needs of event clients and internal clients.
• Create plans to ensure processes are completed and all needs are met effectively and efficiently.
• Manage housekeeping supply and event equipment inventory including ensuring Preventative Maintenance actions are completed.
• Create the weekly schedule for building employees and labor number requests for all temporary contractors.
• Track bi-weekly set-up flow to determine operational needs for production meetings and discussions with Event Managers.

Columbus, Ohio

• Supervise 5-20 Changeover Laborers and Housekeepers (full time, part time, and temporary) during event preparation/set-up, day-of maintaining, and tear-downs/post-event clean up
• Communicate interdepartmentally to anticipate and accommodate the needs of the client as well as relay task progress information through pass downs within the Operations Department
• Implemented a housekeeping inventory system to ensure proper levels of product are maintained
• Created a master checklist and spreadsheet to track cleaning machine maintenance
• Develop training programs for new hire onboarding and continuous improvement
• Fill out and file paperwork such as temporary employee timesheets, training sign off forms, etc.

Columbus, Ohio Area

• Restocked product both back of house and on the floor including unloading product shipments
• Assist customers in finding products using a knowledge of the brand, individual products, and store layout
• Rang up customer orders and informed them of any relevant promotions
• Counted out and opened registers and made safe deposits to assist with store opening/closing

Armstrong Student Center - Oxford, Ohio

• Worked with teams of 4-6 to set up event spaces accurately based on diagrams and event information
• Provided quality customer service through interpersonal skills as well as a working knowledge of the building, technology, and resources to anticipate needs of clients and solve any arising issues
• Made time-sensitive problem-solving and troubleshooting decisions during setups, teardowns, and events
• Worked in other areas as needed, including as Ambassador, Building Manager, and Red Zone Team Member
• Assisted professional staff in the interviewing process for hiring additional EPT members
• Trained and lead EPT members as well as other building employees on procedures and building policies

Armstrong Student Center

• Worked with teams of 4-6 to set up event spaces accurately based on diagrams and event information
• Provided quality customer service through interpersonal skills as well as a working knowledge of the building, technology, and resources to anticipate needs of clients and solve any arising issues
• Made time-sensitive problem-solving and troubleshooting decisions during setups, teardowns, and events
• Worked in other areas as needed, including as Ambassador, Building Manager, and Red Zone Team Member

Westerville, Ohio

• Worked on the line efficiently preparing quality food to meet corporate standards
• Worked in the dining room as needed to assist with serving food to customers
• Ensured overall customer experience and satisfaction