Lydia Hawkridge work email
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Brb, currently on maternity leave 👶🏼🍼Established operations and project management leader with international experience in retail tech. As a professional, my greatest skill is "making things happen" - that energy is currently dedicated to the retail industry and its evolution. Day to day at Red Ant, you'll find me working closely with the implementation teams to deliver unique instances of RetailOS for our clients, as well as overseeing various strategic projects.My teammates know me as a collaborative and supportive leader, determined to bring out the best in those around me and deliver good work - I'm also partial to a bit of fun along the way!Outside of work, I'm happiest spending time with my daughter, walking my dog or practising yoga #namaste
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FounderThe Operations Bestie™Derby, Gb -
FounderStwrtDerby, Gb -
Head Of Strategy & ImplementationRed Ant Apr 2021 - PresentLondon, London, GbWorking with a talented team of delivery and product managers, I oversee the development and implementation of our core product for retailers globally. Ultimately, my goal along with the team, is to ensure our product, RetailOS® is the world leader in retail technology; that as a team, we are implementing amazing tools which genuinely add value and at the end of the day, we have fun while doing it! -
Retailos Product ManagerRed Ant Dec 2019 - Oct 2021London, London, GbRed Ant is on a mission to energise in-store retail. As Product Manager, I focused on gaining a clear understanding of user needs and translating these into a vision and strategy which ensured our product, RetailOS® continued to evolve and deliver.
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Delivery ManagerRed Ant Nov 2017 - Dec 2019London, London, GbAs a Delivery Manager, I was responsible for managing a team of developers, designers and analysts to develop valuable products for high-profile retail clients. Day to day, I would oversee multiple projects which included anything from MVP development to large and complex technical projects with multiple workstreams. I also developed close working relationships with our clients, helping them to define and develop strategic approaches towards digital innovation within their organisation.
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Head Of Customer ExperiencePai Skincare Feb 2017 - Nov 2017London, London, GbPai Skincare is quietly changing the cosmetics industry, challenging norms and empowering those with sensitive skin to feel more confident every day.As Head of Customer Experience, I was responsible for managing the customer experience team to provide the best service to our customers globally, both b2c and b2b. In my time at Pai, I was also responsible for planning and managing the experience strategy across one-to-one service and online interactions. A major part of this was focused on helping the company to scale up its processes from a rather small operation to the much bigger and more efficient business it is becoming. -
Customer And Retail Operations ManagerShoes Of Prey Jan 2015 - Nov 2016Santa Monica, California, UsIn 2014, I was instrumental in leading the Shoes of Prey Retail Team as we expanded the offline retail presence across the US and Australia. Within six months, we increased our offline presence from one to seven stores, achieved multiple record sales days and had built a strong partnership with Nordstrom. Following the successful launch, I continued to work in close collaboration with all customer facing teams to execute strategy, while, managing several head office projects to improve in-store technology, merchandising, customer support, reporting and all aspects of the customer journey. -
Retail Sales And Marketing CoordinatorShoes Of Prey Sep 2013 - Jan 2015Santa Monica, California, UsPromoted to manage Shoes of Prey's first ever retail store in September 2013. That month, I led the team to double revenue targets for the first time since opening and achieved profitability for the first time. Over the course of the next year, I was able to develop a retail business and team which continued to smash its targets, execute various marketing strategies successfully and ultimately help Shoes of Prey to negotiate a fruitful partnership and expansion with Nordstrom based on the success of the Sydney location.
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Human Resources Project ManagerShoes Of Prey Mar 2013 - Oct 2014Santa Monica, California, UsAs the assigned HR person for Shoes of Prey, I was able to use my notably high EQ skills to identify concerns across the business and work with the Founders to develop new approaches and solutions for the team. Before I joined Shoes of Prey, there had been little focus on HR, and so I was able to make a significant impact in many areas including rebuilding the company culture code (linked below), introducing bi-monthly employee surveys and supporting the founders to develop approaches to issues.
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Customer Happiness WonderpersonShoes Of Prey Dec 2012 - Sep 2013Santa Monica, California, UsAfter joining the team as Level 1 Customer Happiness Wonderperson, I quickly affirmed myself as an important and positive addition to the Operations Team. Through building strong relationships with multiple customers and supporting my fellow team members across many areas of the business, I was able to prove myself statistically and quickly advance into higher responsibility roles.Successes include launching Shoes of Prey's first ever retail store, achieving record sales numbers and receiving a significantly high amount of positive feedback from customers.
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Retail Operations And Hr AssistantQuiz Clothing Apr 2012 - Sep 2012Glasgow, Scotland, GbAfter initially joining Quiz as the Office Receptionist, I was promoted to Human Resources and Retail Operations Assistant. As part of a small team, I was instrumental in opening eight new retail locations across the UK within a very tight timeline while providing the first point of contact for all issues to a network of over 100 stores.I was also successful in developing a new training manual and tools to introduce new team members across the country and within the Head Office to their new role.
Lydia Hawkridge Skills
Lydia Hawkridge Education Details
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The Manchester Metropolitan UniversityTextile Design For Fashion -
The Glasgow Academy
Frequently Asked Questions about Lydia Hawkridge
What company does Lydia Hawkridge work for?
Lydia Hawkridge works for The Operations Bestie™
What is Lydia Hawkridge's role at the current company?
Lydia Hawkridge's current role is Founder.
What is Lydia Hawkridge's email address?
Lydia Hawkridge's email address is ly****@****ing.com
What is Lydia Hawkridge's direct phone number?
Lydia Hawkridge's direct phone number is +4474920*****
What schools did Lydia Hawkridge attend?
Lydia Hawkridge attended The Manchester Metropolitan University, The Glasgow Academy.
What are some of Lydia Hawkridge's interests?
Lydia Hawkridge has interest in Yoga, Digital Photography, Cycling.
What skills is Lydia Hawkridge known for?
Lydia Hawkridge has skills like Customer Service, Management, Retail, Training, Photoshop, Marketing, Sales, Indesign, Leadership, Microsoft Office, Teamwork, Time Management.
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