Lydia Heras Email & Phone Number

Barcelona, Cataluña, España

• Lead people operations across multiple geographies, ensuring alignment with business goals.
• Drove operational consistency and quality standards across diverse regions, including Portugal, Italy, Germany, and Turkey.
• Implemented cross-functional procedures to optimize process efficiency, directly supporting business continuity and growth.
• Mentored and trained operations staff to align with the company’s brand philosophy and performance objectives.
• Enhanced inventory and safety standards, achieving cost reductions and a safer work environment for employees.
• Orchestrated workforce planning, recruiting, onboarding, and training, successfully building resilient, productive teams.My main goal was to bring my multi-regional HR and operations expertise to an organization.

Barcelona, Cataluña, España

• Ensure optimal staffing and HR support for a high-profile tech project, scaling the team effectively and managing the employee lifecycle.
• Recruited over 200-600 employees, effectively managing end-to-end recruitment for a top U.S. tech brand.
• Developed and implemented full-cycle HR processes, from hiring to exit, ensuring compliance and seamless transitions.
• Introduced payroll accuracy initiatives, reducing errors and improving employee satisfaction.
• Supported employee relations, managing absence tracking and performance issues across multiple locations.
• Streamlined recruitment activities, leveraging data to enhance decision-making and fill roles more efficiently.The Goal was to make use of my deep experience in People Operations & HR Business Partner to enhance.

• Lead and motivate a sales team to meet and exceed KPIs for a leading U.S. tech brand.
• Supervised a sales team of 60, ensuring alignment with KPIs and brand quality standards.
• Applied the GROWTH coaching method to improve team motivation and productivity.
• Organized regular team meetings and training sessions on product knowledge and updated procedures.
• Encharged of scheduling, attendance, and performance, leading to a consistent achievement of monthly targets.The target assigned and obtained was to bring my sales team leadership experience to a results-oriented role.

Barcelona, Cataluña, España

• Provide high-quality customer service to enhance client satisfaction and promote product offerings.
• Delivered sales support for both consumer and SMB segments, ensuring high satisfaction rates.
• Cross-trained in diverse product areas, allowing me to advise on additional solutions that fit customer needs.
• Developed strong customer relationship skills and gained certifications in sales techniques, enhancing my consultative sales approach.The purpose and target was to carry out an exceptional customer-focused (CEM).

Barcelona, Cataluña, España

• Support the General Director in daily operations, coordinating with various departments as:
• Managed executive scheduling, coordinated tasks, and streamlined communication across departments.
• Assisted in commercial department activities, including order management and price comparisons.
• Supported the launch of new franchise locations, contributing to operational growth.My personal goal has been leveraged my organizational skills in a fast-paced environment where executive support and coordination was.

Barcelona, Cataluña, España

• Oversee daily operations for a chain of prepared food stores, implementing efficient processes and managing budgets.
• Managed the pre-opening strategy for 15 stores, developing protocols for in-store operations.
• Supervised procurement, sales, and marketing initiatives to enhance brand visibility and operational efficiency.It has been a challenging environment, focusing on efficiency and quality control to create a net of shops.

Barcelona, Cataluña, España

• Serve as a alliance for European luxury stationery brands, managing relationships and post-sales support.
• Coordinated product sourcing trips across Europe, ensuring exclusive partnerships and competitive pricing.
• Supported regional sales teams with samples, pricing, and product knowledge.
• Analyzed sales trends, enhancing market strategy and customer satisfaction.My personal target was to apply my procurement and account management experience to strengthen supplier relationships in a globally-oriented.

Aragón - Girona - Tarragona. España

• Manage guest services and promote regional tourism for the Relais & Châteaux properties in Spain.
• Manage guest services for properties with up to 80 rooms, enhancing customer satisfaction and operational efficiency.
• Partnered with local tourism boards to drive regional visibility, contributing to local economic development.The philosophy of the brand was to delivered high-class hospitality services and operational excellence in a.

Barcelona, Cataluña. España

R&D in Market Studies for Trade Projects.Developed marketing plans and Brand image develpment in collaboration with profiling systems departments and visual merchandising within the same company.Exclusive distributor for FRACTAL in Spain.

Barcelona, Cataluña, España

Handled merchandise processing and invoicing at the Port of Barcelona's industrial dock.

Barcelona, Cataluña, España

Managed contracts and logistics for import and export deliveries.Processed official documentation at ZAL.

Sitges, Cataluña, España

Public Relations in the Catering Department.Organized events and secured locations for events.Collaborated in brand creation and implementation.Conducted market prospecting

Master Of Business Administration - Mba, Business, Management, Marketing, And Related Support Services

Global Marketing

Bachelor'S Degree In Business Administration And Management, Empresa, Gestión, Marketing Y Disciplinas Afines, Erasmus: 10 Months In Nhh - Bergen + 6 Months In Università Di Pavia - Italy

Activities and Societies: Stock market initiation Intercultural Relations Studies for sociological fields