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After over a decade as a design and innovation consultant, my career has had a somewhat surprising second act, working at some of the UK's most successful tech-enabled companies - including onefinestay and Deliveroo - in a range of service design, research and user experience roles.For the past 3 years I've been part of the leadership team at Nous.co - building a zero-to-one B Corp - because I want to help restore tech's reputation and prove that it can be a force for good in making people's lives simpler and fairer. More specifically, I want to give households the practical intelligence they need to help navigate the cost of living crisis, and save as much money on their bills as possible.We currently have a variety of roles we're recruiting for, so if you're excited by the prospect of joining a really early stage venture with a long runway, a big ambition and an even bigger social conscience, please head on over to nous.co/careers or get in touch.
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Leadership TeamNousLondon, Gb -
Head Of Service & ImplementationNous Aug 2021 - PresentLondon, GbPart of the leadership team developing a consumer service with a social mission, providing households with the practical intelligence to navigate the cost-of-living crisis. Our AI-powered platform saves users both time and money by seamlessly managing their household bills for them.
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Head Of User ResearchDeliveroo May 2019 - Jul 2021Blackfriars, England, GbResponsible for managing Deliveroo's team of User Researchers and Research Operations Specialists, ensuring they could answer any question the business had about the way consumers, riders, restaurants and partners used the platform. Our insights were used to drive commercial strategy, product development, marketing and operations across Deliveroo's 12 global markets. -
Customer ExperienceKlevio Jan 2017 - Jun 2019London, England, GbResponsible for designing the experience our customers had with our hardware device, app and customer service team to ensure their use of Klevio (a keyless/mobile-enabled home access solution) was as intuitive, frictionless and magical as possible. -
Founder & DirectorLouin Limited Jan 2017 - May 2019Founded my own consultancy business, specialising in new product development, service design and user experience. Roles and projects included: - Working with tails.com to improve the conversion and retention of new-to-brand customers - Working with Deliveroo.com to help overhaul their rider on-boarding process - Auditing and then improving the experience entrepreneurs have with the VC firm Forwardpartners.com - Working alongside the management team at The Ned Hotel (pre-opening) - Helping last-mile logistics start-up, Weengs.co.uk to establish their product-market fit- Lecturing as an Industry Leader at Hyper Island Manchester for their MA in Digital Experience Design
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Head Of Guest & Homeowner ServiceOnefinestay Jun 2015 - Dec 2016London, London, GbEnsured our experience remained industry-defining but also consistent for guests and homeowners as we expanded across five global markets. Responsible for defining the criteria against which our homes were evaluated, forming partnerships with third parties to deliver non-core services to guests and homeowners, and representing the voice of the customer throughout the business. -
Design & Portfolio DirectorIdeo Oct 2004 - Jun 2015San Francisco, California, UsEleven years at the London studio of IDEO, with a particular focus was on brand, product and service development, user-centred research, project management, client leadership and internal/external communications. -
Policy Researcher/Commercial ManagerDemos Jun 2001 - Oct 2004GbWorked on a broad range of public policy projects with a focus on research, publication management and external events.
Lydia Howland Skills
Lydia Howland Education Details
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Cardiff University / Prifysgol CaerdyddBa Joint Honours English Literature And Cultural Criticism (First Class)
Frequently Asked Questions about Lydia Howland
What company does Lydia Howland work for?
Lydia Howland works for Nous
What is Lydia Howland's role at the current company?
Lydia Howland's current role is Leadership Team.
What is Lydia Howland's email address?
Lydia Howland's email address is ly****@****tay.com
What is Lydia Howland's direct phone number?
Lydia Howland's direct phone number is +4479768*****
What schools did Lydia Howland attend?
Lydia Howland attended Cardiff University / Prifysgol Caerdydd.
What skills is Lydia Howland known for?
Lydia Howland has skills like Design Thinking, Strategy, User Centered Design, Project Management, Experience Design, Service Design, Customer Insight, Brand Development, Design Management, Workshop Facilitation, Business Development, Ethnography.
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